SEP Implementation Specialist

4 days ago

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Shiji Group

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Hospitality • SaaS • Entertainment

Shiji Group is a global company that specializes in providing integrated technological solutions for the hospitality industry. Founded in 1998, Shiji Group aims to enhance the digital guest experience by offering a network of hospitality systems. With over 5,000 employees across 80+ global offices, Shiji serves a wide range of clients including hotels, restaurants, retail outlets, and entertainment businesses. The company offers a suite of products such as Property Management Systems, Point of Sale solutions, Guest Feedback Management, and Hotel Distribution tools. These solutions are designed to provide ease of use, security, and modern connectivity, enabling businesses to deliver exceptional service to their guests.

1001 - 5000 employees

Founded 1998

☁️ SaaS

📋 Description

• Perform various PMS implementation projects at customer sites in hotel environments across Mexico, the United States, and internationally or remotely when necessary. • Manage end-to-end implementations by understanding user requirements, assisting customers with completing and utilizing PMS configuration workbooks to perform system configurations, conducting on-site system testing, providing user training, and providing support after "go-live" to ensure smooth operations of our Shiji PMS solution for our customers with a focus on quality and customer satisfaction. • Report and escalate critical issues and functional requests from customers to appropriate internal teams, including Product and Development, and follow through to ensure timely resolution. • Analyze and clarify customer queries through troubleshooting and research using existing product documentation, lab testing, and other resources. • Provide guidance to customers by addressing operational and application-related inquiries and offering consultative support. • Prepare and submit all required project reports daily and upon project completion to maintain accurate and up-to-date project documentation. • Attend regular trainings to remain up-to-date with new and current developments of all Shiji PMS functions.

🎯 Requirements

• Bilingual in English and Spanish, with the ability to communicate effectively in both languages • Minimum four (4) years’ experience in Hotel Operations with a strong understanding of front desk operations, housekeeping, reservations, and finance. • Experience with hospitality PMS systems in a super user role, demonstrating advanced knowledge of system functionalities, troubleshooting, and user support. • Proficient in Microsoft and Windows operating systems for enterprise level projects. • Experience in customer-facing roles with a passion for delivering exceptional service and ensuring customer satisfaction. • Strong problem-solving skills with the ability to quickly understand and implement diverse IT solutions. • Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical customers. • Must be available during evenings, weekends, and holidays as needed, in line with project demands. • Possession of a valid passport and willingness to travel within the Americas region and internationally, with travel requirements of up to 80%; on-site durations may vary, including periods of up to six weeks, as needed for project execution.

🏖️ Benefits

• Overtime compensation will be provided in accordance with Mexican labor law.