Portfolio Success Manager

13 hours ago

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+33 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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ShipBob, Inc.

WebsiteLinkedInAll Job Openings

eCommerce • Logistics • SaaS

ShipBob, Inc. is a comprehensive 3PL (third-party logistics) service provider specializing in e-commerce order fulfillment. They offer a full stack fulfillment platform with OMS, IMS, RMS, ERP, and analytics to automate and streamline fulfillment processes. With a focus on omnichannel and B2B capabilities, ShipBob assists businesses in selling across online and in-person channels while offering services like inventory management, customization for unique unboxing experiences, and end-to-end managed freight. Their global network enables efficient 2-day shipping across the continental US and facilitates global expansion with fulfillment centers in multiple countries. Additionally, ShipBob integrates with popular eCommerce platforms like Shopify and Amazon, supporting a wide range of industries including health, beauty, and apparel. Their technology-driven approach enhances supply chain automation, providing reliable and transparent logistics solutions worldwide.

501 - 1000 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

💰 $200M Series E on 2021-06

📋 Description

• Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience. • Manage a book of high revenue clients and grow their business within ShipBob. • Source and close expansion deals within your merchant book of business. • Manage contractual negotiations & renewals to secure long-term partnerships with our top merchants. • Collaborate cross-departmentally with multiple stakeholders. • Coach and build an effective account team to elevate the merchant experience through best-in-class communication, process management, and de-escalation. • Analyze merchant supply chains to identify performance opportunities, efficiencies, and risk mitigation strategies. • Conduct quarterly business reviews, in-person, when possible, to build trusted and lasting relationships at all levels of the merchant business. • Experience with data analytics – reviewing and utilizing data to make decisions. • Additional duties and responsibilities as necessary.

🎯 Requirements

• 8-10 years of experience in sales and merchant services in a related industry. • Experience in ecommerce preferred. • Proven experience in business reviews with internal and external stakeholders, with confidence in presenting to C-suite executives. • Established ability to negotiate and deliver contractual partnership deals. • Demonstrated ability to manage and foster a positive team culture. • Ability to build consultative and executive-level customer relationships. • Excellent conflict resolution abilities and negotiation experience. • Advanced written and verbal communication skills. • Desire to work in a fast-paced environment. • Advanced experience in Microsoft Office Suite. • This role will require up to 15% of travel.

🏖️ Benefits

• Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Flexible Time Off Program • Paid Sick Leave • Wellness Days (1 day/quarter) • 401K Match • Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ • See Our High-Performing Culture >>> Check us out on Instagram @lifeatshipbob