Site Reliability Engineering Manager

🕒 September 30

🇺🇸 United States – Remote

💵 $175k - $238k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⛑ DevOps & Site Reliability Engineer (SRE)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Shippo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📦 Logistics

📣 Marketing

💼 Consulting

💰 $50M Series E - Shippo on 2021-06

Logistics • Marketing • Consulting

Shippo is a shipping and logistics API and SaaS platform for e-commerce businesses. It provides tools to compare carrier rates, create and buy shipping labels, track packages, and manage returns through a branded short domain and developer-friendly integrations. Shippo targets online retailers and marketplaces looking to streamline shipping operations and reduce fulfillment costs.

📋 Description

• Lead and develop a team of platform-focused SRE engineers • Provide technical mentorship, career development, and performance management • Foster a culture of automation, self-service, and continuous improvement • Build and maintain internal platforms and tooling for reliable service deployment, monitoring, and operation • Manage observability platforms including metrics, logs, traces, and dashboards • Own the infrastructure and Kubernetes platform supporting Shippo services • Perform capacity planning and performance optimization • Establish SLO/SLI definition, error budget tracking, and reliability measurement frameworks • Design and maintain CI/CD pipelines, deployment automation, and release tooling • Build infrastructure-as-code foundations and self-service infrastructure capabilities • Create automation to eliminate toil and prevent infrastructure problems • Drive infrastructure cost optimization through analysis, rightsizing, reserved capacity planning, and waste elimination • Participate in the leadership rotation for Sev1 incidents • Manage the SRE team’s on-call rotation • Design, implement, and test disaster recovery capabilities • Ensure infrastructure security and compliance • Partner with Engineering Managers and TPMs to understand needs, prioritize platform investments, and communicate roadmap and capabilities • Establish platform SLOs for infrastructure reliability, deployment success rates, build times, and developer experience metrics

🎯 Requirements

• 3+ years of hands-on engineering management experience • 9+ years as a software or systems engineer with deep experience building platforms, tooling, or infrastructure • BS or MS degree in Computer Science or equivalent experience • Expert-level experience designing and operating platforms that enable other engineering teams • Strong operational experience with Kubernetes in production environments, including building Kubernetes platforms for application teams • Deep expertise with at least one public cloud provider (AWS, GCP), including networking, compute, storage, and managed services • Experience building or maintaining CI/CD systems and deployment automation, such as GitHub Actions, GitLab CI, ArgoCD, or Flux • Strong background in infrastructure-as-code tools and patterns, such as Terraform, Pulumi, or CloudFormation • Experience designing and implementing observability platforms, such as Prometheus, Grafana, ELK stack, Datadog, or New Relic • Proficiency in at least one programming language for tooling and automation, such as Python or Go • Experience establishing reliability frameworks using SLOs, SLIs, and error budgets • Understanding of developer experience and ability to build self-service tooling that reduces friction • Track record of designing disaster recovery solutions and implementing security and compliance best practices for infrastructure • Exceptional verbal, written, and interpersonal communication skills with ability to influence product teams and engineering leadership • Deep understanding of enabling product team success through platform capabilities • Role can be based anywhere in the US except Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico, and West Virginia; many roles can be based internationally

🏖️ Benefits

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents) • Pets coverage available • Take-as-much-as-you-need vacation policy • Flexible working hours • One week-long company wide winter slow down • 3 Volunteer Days Off (VTOs) • WFH stipend to set up your home office • Charity donation match up to $100 • Dedicated programs, coaching, tools, and resources for professional and career growth • Individual learning stipend for personal and focused growth • Shippos Everywhere program with regular team and company off-sites and local Shippos gatherings • Equity • Medical, dental, vision and other benefits noted in the Shippo package