Customer Success Manager – SMB

Job not on LinkedIn

🕒 October 30

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Shopmonkey

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Shopmonkey is a comprehensive shop management software designed to help auto repair and service shops run more efficiently and grow their business. The platform offers a wide range of features including estimates, customer communication, inventory management, workflow organization, team management, reporting, and payment processing. Shopmonkey also includes a marketing suite and integrates with popular tools like QuickBooks and CARFAX. It's a cloud-based, all-in-one solution tailored specifically for various automotive service types such as auto repair, tire shops, quick lube, truck repair, and more. With its user-friendly interface and robust support, Shopmonkey aims to streamline operations and boost profitability for shops of all sizes.

📋 Description

• Serve, help, and guide auto repair shop owners in digitally transforming their businesses with Shopmonkey • Lead customer expansion initiatives • Build customer relationships, mitigate churn, build toward expansion, and drive adoption and engagement with value-add products and features • Learn the Shopmonkey product suite, customer journey, and automotive industry • Understand customer needs and challenges, recommend actions, and implement solutions • Identify software engagement areas, drive deeper adoption, and upsell/cross-sell products and services • Ensure customer engagement and proactively mitigate churn • Monitor and evaluate customer-base health and support ongoing subscription renewals • Work cross-functionally with Sales, Support, Product, and Implementation teams for clean handoffs and exceptional customer experience • Use available tools to improve efficiency and reporting, support growth targets, and mitigate churn • Communicate customized solutions that help customers progress and grow their businesses • Visit customers and attend events/trade shows as required

🎯 Requirements

• Clear, professional, friendly, and informative communication style • Experience in customer-facing roles • Creative problem solving and resourcefulness • Passion for B2B SaaS • Ability to thrive in a dynamic, collaborative startup environment and work comfortably with ambiguity • Ability to adapt quickly to changing priorities and evolving customer needs • Related education background; Bachelor’s degree preferred • Experience using Salesforce, Intercom, Totango, or Pendo is a plus • Appreciation of cars and/or familiarity with the automotive industry is a nice plus • Experience managing customers at various lifecycle stages • Experience supporting SaaS products • Experience being a product expert and guiding customers on best practices

🏖️ Benefits

• Bonus • Equity/company stock options • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date • Short term and long term disability • Employee assistance program • Reimbursement for a personal health and wellness membership • Generous parental leave • 401(k) available upon hire • 11 paid holidays • Flexible time off • Matching donations for approved charitable organizations • Group volunteer efforts

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