Bilingual Training Specialist

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April 25

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Shore (Canada)

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Shore Consulting Group is a public sector consulting and technology firm that specializes in delivering creative solutions to the challenges faced by the Federal and Provincial governments.Shore offers specialized consulting services for business architecture, enterprise content management, case management, and information management. We also assist with strategic planning, program development, and accessible website development

11 - 50 employees

📋 Description

• The Bilingual Training Specialist is a key part of Shore’s product management team reporting to the Director of Product Management. • The Bilingual Training Specialist will design, develop, and deliver training content, processes, tools, and metrics to support customer learning and adoption. • You will work closely with Shore’s technical solutions and project delivery teams to develop and deliver human-led, as well as digital training experiences for customers’ end users. • Training Design, deliver, and maintain user adoption and training plans for Shore’s product suites including digital, self-guided, and train-the-trainer approaches. • Create, author, and deliver human-led training sessions in English and French, as needed. • Develop a training program that will provide overall support and guidance to clients and end users.

🎯 Requirements

• Bilingual - fluent in French and English • Proven experience in instructional design and implementation; has current fluency in instructional techniques, methodologies and technology developments • Demonstrable experience delivering training for customized software applications and systems • Understanding of adult education / training principles and demonstrates effective principle application • Experience developing digital training materials (preferred) • Excellent presentation, technical writing, and training delivery skills • Well-developed task and training workstream management, including issue management and escalation