Sidekick
eCommerce • Wellness • B2C
Sidekick is a direct-to-consumer wellness brand that designs and sells clinically-informed recovery tools — including muscle scraping tools, balance/axis boards, and mobility & strength accessories — aimed at relieving pain and improving recovery at home. The company markets primarily through an e-commerce Shopify storefront, emphasizes clinical results and HSA/FSA eligibility, and targets athletes, physical therapy patients, and general consumers seeking at-home therapy.
1 - 10 employees
Founded 2022
🛍️ eCommerce
🧘 Wellness
👥 B2C
Customer Service – Operations Associate
Job not on LinkedIn
3 days ago
🇲🇽 Mexico – Remote
💵 $1k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Sidekick
eCommerce • Wellness • B2C
Sidekick is a direct-to-consumer wellness brand that designs and sells clinically-informed recovery tools — including muscle scraping tools, balance/axis boards, and mobility & strength accessories — aimed at relieving pain and improving recovery at home. The company markets primarily through an e-commerce Shopify storefront, emphasizes clinical results and HSA/FSA eligibility, and targets athletes, physical therapy patients, and general consumers seeking at-home therapy.
1 - 10 employees
Founded 2022
🛍️ eCommerce
🧘 Wellness
👥 B2C
📋 Description
• Manage customer service inquiries and operations tasks. • Focus on exceptional ticket resolution and identifying inefficiencies. • Oversee ERP tasks like managing inventory, credit notes, and branch transfers. • Ensure smooth day-to-day operations.
🎯 Requirements
• Resolve an average of 24 tickets per hour while maintaining a 90%+ customer satisfaction score. • Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements. • Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency. • Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy. • A self-starter who thrives in a fast-paced environment. • Proven ability to identify inefficiencies and implement automations or process improvements. • Strong skills in creating and maintaining knowledge base content to streamline operations. • Customer service expertise with technical and process-oriented skills. • Experience with ecommerce (Shopify, Amazon etc.) • Experience with ERP systems and customer service platforms (e.g., Zendesk). • Go-getter who strives to be better everyday
🏖️ Benefits
• Competitive compensation • Performance-based bonus pay • Work-from-home • Dedicated, collaborative, and supportive colleagues • Fast-paced, dynamic environment • Career growth & ownership – Ample opportunities to take on new challenges and grow within the company
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