Clinical Support Specialist – Physicist

November 14

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Siemens Healthineers

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Healthcare Insurance • Biotechnology • Medical Device

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

📋 Description

• Provides clinical support management, as a subject matter expert in physics, of incoming customer support requests regarding oncology products. • Management of incoming customer support requests regarding Varian’s Oncology products. • Capable of recommending solutions/corrective actions to customer application questions. • Ability to clinically assess situations/issues and determine appropriate escalation path. • Works as an integral member of the complaint process, and communicates relevant information to the customer as appropriate. • May also provide customer training, demo support at Trade Shows and for the Varian Sales organization, as well as formulate and review written customer support training materials.

🎯 Requirements

• Strong interpersonal skills • Proficiency in computer usage • Strong customer service skills • Has substantial understanding of the job and applies knowledge and skills to apply a wide range of tasks. • Obtains and completes LMS training plan specific to assigned responsibility. • Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. • Experience with SAP or equivalent ERP product and productivity software desired • Medical Physicist with preferably 5+ years clinical experience • Minimum master’s degree with 5+ years of related experience.

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • 401(k) retirement plan • life insurance • long-term and short-term disability insurance • paid parking/public transportation • paid time off • paid sick and safe time