Regional Service Manager - Cleveland, OH

Job not on LinkedIn

August 20

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $116.5k - $174.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Siemens Healthineers

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Healthcare Insurance • Biotechnology • Medical Device

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

📋 Description

• Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit. • Work to maximize customer loyalty and satisfaction • Communicate the value proposition of Siemens service to customers • Obtaining service financial goals through revenue attainment and effective cost containment. • Ensure compliance with FDA Good Manufacturing Practices • Meet annual RSM goals and metrics as established • Hire, develop, train and coach Customer Service Engineers (CSE’s) • Prioritize customer and business objectives to provide clear direction to CSE’s • Ensure customer satisfaction through timely follow up on all issues • Key Customer and area Management • Develop long term value-based relationships with key accounts • Provide additional escalation support to resolve key account issues • Develop proactive account plans to prevent or predict issues • Provide continues communication across organization for key accounts

🎯 Requirements

• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. • 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above. • Excellent organizational skills • Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization • Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives • Ability to read, analyze and translate into action financial profit and loss statements. • Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables. • Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents • Ability to thrive as a member of a collaborative, cross-functional team • Competent knowledge of MS Office applications • Must have a valid driver’s license and a clean driving record over the last three years.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(K) retirement plan • Life insurance • Long-term and short-term disability insurance • Paid parking/public transportation • Paid time off • Paid sick and safe time