Solutions Engineer

16 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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SightCall

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AR/VR • Artificial Intelligence • Enterprise

SightCall is a leading visual assistance platform that enhances customer and field service experiences using augmented reality (AR), artificial intelligence (AI), and visual automation. The platform allows enterprises to deliver guided, personalized, and visual service experiences, empowering technicians and customers to solve problems 69% faster, reduce waste, and improve customer satisfaction. Through the use of smart device cameras, SightCall enables remote visualization, guidance, and reporting. It is trusted by top enterprise service organizations and supports industries such as insurance, manufacturing, power and utilities, telecommunications, and more. With features like AR digital anchors, AI insights, WebRTC technology, and wearables integration, SightCall stands out as a premier solution for digital transformation in customer service and field operations.

51 - 200 employees

Founded 2008

🥽 AR/VR

🤖 Artificial Intelligence

🏢 Enterprise

💰 $42M Series B on 2021-05

📋 Description

• Engage across all stages of the customer sales cycle, from product demonstrations and presentations to solution architecture and RFI/RFP responses. • Lead structured discovery to uncover service challenges, gaps in expertise, and opportunities to apply Visual Assistance and multimodal AI to measurable customer outcomes. • Translate customer workflows, KPIs, and pain points into differentiated SightCall solutions aligned with the Visual Service Intelligence framework. • Scope and manage Proof of Value and targeted technical validation events, building outcome-centric evaluation plans with jointly agreed success criteria that demonstrate measurable impact on metrics such as FTFR, onboarding time, and service cost. • Work as a strategic partner with your in-region Account Executives, shaping deal strategy, qualification, competitive positioning, and objection handling. • Partner with global teams including the Solutions Engineering, Customer Success, Technical Account Management, and Product Management teams to enhance product features, share best practices, and strengthen go-to-market execution. • Become proficient in SightCall’s platform capabilities, integrations, and value propositions to confidently support sales conversations and evaluation cycles. • Articulate the role of multimodal AI, Knowledge Capture, and Xpert Knowledge within customer service transformation — without requiring deep AI engineering expertise. • Represent SightCall at industry events, partner engagements, and customer meetings with compelling demos, relevant use cases, and thought leadership around Visual Service Intelligence and service transformation.

🎯 Requirements

• Minimum of 3 years in customer-facing technical roles such as sales/solutions engineering or customer success, focusing on enterprise clients. • Proven ability to run structured discovery and support value-based, consultative enterprise sales cycles. • Strong experience in SaaS solutions, with experience of contact center or CRM SaaS solutions preferred. • Experience in at least two of the following is preferred, but not essential: Cloud/SaaS fundamentals: security, scalability, tenancy, media encryption; REST APIs & basic integration concepts; CRM/FSM/Service integrations (Salesforce, Genesys, Microsoft Dynamics, ServiceMax, Zendesk, ServiceNow); Single Sign-On protocols: oAuth2.0, SCIM, SAMLv2; Video / WebRTC fundamentals. • Ability to explain multimodal AI and visual knowledge concepts in business terms. • Exceptional customer-facing skills, including the ability to deliver compelling presentations and demonstrations. • Comfort discussing high-level enterprise security topics such as media encryption, key management, SSO, RBAC, and audit requirements.

🏖️ Benefits

• Comprehensive benefits • Substantial opportunities for career advancement