Partner Success Director

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November 9

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Signal 1

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Artificial Intelligence • Healthcare Insurance • Pharmaceuticals

Signal 1 is an AI platform specifically designed for the healthcare sector, empowering hospitals to integrate artificial intelligence safely and effectively. The platform provides tools for data scientists and IT teams to build, operate, and govern AI models, facilitating real-time predictions and actionable insights for enhanced patient care and operational efficiency. Founded in Toronto, Signal 1 collaborates with leading healthcare organizations to overcome barriers to AI adoption and improve clinical outcomes through predictive analytics and machine learning.

11 - 50 employees

Founded 2022

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Seed Round on 2022-04

📋 Description

• Acting as the business lead from Signal 1 for customers. • Leading the discovery and definition of the high-level business and technical requirements. • Partnering with sales, delivery and engineering to craft a contract and statement(s) of work that reflect a solution that delivers on the business and technical needs of the customer. • Overseeing and supporting customer implementations: managing key stakeholder relationships, accelerating time-to-value, identifying early value points, and partnering with internal champions to define and highlight key wins. • Uncovering new opportunities for value delivery to customers from our product and bring these insights back to Signal 1’s product, engineering, sales and marketing teams • Building and implementing an early customer success program • Cultivating and maintaining trusted relationships with C-suite executives and senior leaders at health system customers, serving as their primary advisor. • Collaborating with the VP of Partnerships and Delivery to develop repeatable and scalable solution engineering, implementation and value measurement processes and associated playbooks

🎯 Requirements

• 4 - 7 years in healthcare strategy/consulting (health provider exposure preferred) with SaaS implementation or adoption experience. • Strong interpersonal skills and proven ability to engage C-suite executives (e.g., CIOs, CMIOs, CFOs, COOs) and influence strategic decisions in complex healthcare environments. • Expertise in translating business needs into technology solutions, linking SaaS capabilities and associated workflows to measurable value and KPIs. • Strong analytical and solutioning skills: Diagnose operational gaps, design improvement initiatives, and measure outcomes in healthcare settings. • Experience leading cross-functional projects in fast-paced technology environments, driving on-time delivery and stakeholder alignment. • Ability to produce and deliver client-ready materials / outputs, which may include PowerPoint decks, work plans, Excel models, articles, or other written deliverables. • Excellent storytelling and communication skills, including presenting complex solutions, concepts & ideas to executive, technical and/or non-technical audiences. • Ability to thrive in ambiguity: you can identify opportunities in unstructured contexts, forms clear strategies, and execute with minimal direction. • Willingness to travel to customers ~2x/month • Bachelor's Degree or equivalent

🏖️ Benefits

• Remote work options