Partner Success Manager

Job not on LinkedIn

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Signal 1

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Seed Round on 2022-04

Healthcare • Consulting • Logistics

Signal 1 is an AI platform specifically designed for the healthcare sector, empowering hospitals to integrate artificial intelligence safely and effectively. The platform provides tools for data scientists and IT teams to build, operate, and govern AI models, facilitating real-time predictions and actionable insights for enhanced patient care and operational efficiency. Founded in Toronto, Signal 1 collaborates with leading healthcare organizations to overcome barriers to AI adoption and improve clinical outcomes through predictive analytics and machine learning.

📋 Description

• Act as the business lead from Signal 1 for an assigned portfolio of health system customers • Own value measurement for each account by defining KPIs, establishing baselines, and reporting outcomes • Run quarterly business reviews and produce executive value reports for CIOs, Chief AI Officers, and AI governance committees • Lead discovery of business and technical requirements • Support sales, delivery, and engineering in scoping contracts and statements of work • Coordinate implementations with delivery and engineering to accelerate time-to-value and highlight early wins • Drive renewal readiness and identify expansion opportunities with sales • Cultivate trusted relationships with C-suite executives and senior leaders • Bring customer insights to product, engineering, sales, and marketing • Build Partner Success playbooks with the Director of Partner Success, starting with value measurement, QBR, and renewal • Connect customer business priorities with Signal 1’s technical capabilities

🎯 Requirements

• 5+ years of experience in health technology, strategy/operations, or consulting • Customer-facing experience at a SaaS or health tech company preferred • Experience engaging senior audiences such as CIOs and Chief AI Officers • Ability to define, measure, and report value, including risk reduction, compliance, quality, or governance outcomes • Experience running steering committees and quarterly business reviews • Experience supporting renewals or expansion in a SaaS environment • Working fluency with AI-enabled products or analytics programs, including predictive and/or generative AI model use cases, workflows, and responsible AI in production • Strong analytical, solutioning, and project leadership skills • Excellent storytelling and communication skills • Client-ready decks, work plans, and Excel models for executive, technical, and non-technical audiences • Ability to thrive in ambiguity and deliver with minimal direction • Willingness to travel to customers approximately twice per month • Bachelor’s degree or equivalent • Background in healthcare, AI, or digital transformation is a bonus • Experience serving on or supporting a health system AI governance committee is a bonus • Healthcare strategy consulting experience is a bonus

🏖️ Benefits

• Competitive compensation and stock options • Peers from diverse cultural backgrounds and academic areas • Entrepreneurial, open-minded and energetic culture • Excellent health and extended health coverage • Four weeks of paid vacation • Building impactful AI products and services that will transform hospital care

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