Special Order Escalation Specialist

🕒 August 7

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Signet Jewelers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🛒 Retail

🛍️ eCommerce

👗 Fashion

Retail • eCommerce • Fashion

Signet Jewelers is the world's largest retailer of diamond jewelry, with a focus on bringing quality jewelry that expresses love and inspires trust among customers. The company owns several well-known brands such as Kay Jewelers, Zales, Jared, and Blue Nile, offering a wide range of fine jewelry and customizable designs. They emphasize sustainability and responsible sourcing in their operations. Signet aims to help people celebrate life and express love through their products while promoting human rights and preserving the environment. They have a strong market presence in the United States, Canada, and the UK.

📋 Description

• Serve as a primary point of contact for store teams regarding special order inquiries and requests • Manage and respond to incoming emails, cases, and requests in a timely and professional manner • Coordinate with vendor partners to obtain order updates, resolve issues, and ensure timely fulfillment • Review and process escalated order concerns, identifying appropriate solutions and next steps • Monitor order activity and proactively address issues that may impact delivery, customer satisfaction, or order accuracy • Generate and distribute reports to vendors and internal business partners • Communicate with cross-functional teams to resolve order, replacement, and fulfillment concerns • Maintain accurate records and documentation within company systems • Support internal communication channels by assisting team members with questions and order-related concerns • Participate in team chat support and shared inbox management • Ensure all customer and order information is handled accurately and professionally • Identify opportunities for process improvement and contribute to a positive customer experience

🎯 Requirements

• High School Diploma or equivalent required • Minimum of one year of experience in customer service, order management, operations support, retail support, or a related field • Proficiency in Microsoft Outlook and Excel; working knowledge of Microsoft Word • Strong verbal and written communication skills • Exceptional attention to detail and organizational abilities • Ability to manage multiple tasks and priorities simultaneously • Strong problem-solving and critical-thinking skills • Ability to collaborate effectively with internal teams, external partners, and vendors • Demonstrated ability to follow through on commitments and meet performance expectations • Adaptable and comfortable working in a fast-paced, evolving environment • Strong customer service mindset with a focus on delivering positive outcomes • Preferred: experience working with order management, customer service, logistics, fulfillment, or retail operations • Preferred: experience using case management, CRM, or ticketing systems • Preferred: experience working with external vendors or business partners

🏖️ Benefits

• Work safely and comfortably from home—we provide all necessary equipment • Competitive starting pay of $21.00/hour • Seasonal overtime opportunities • Employee discounts • Earn referral bonuses when your recommended hires complete 60 days • Comprehensive healthcare, dental, and vision insurance • Allotted Paid time Off • Generous 401(k) matching after just one year