Monitoring Engineer

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October 8

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Simetrik

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SaaS • Finance • Fintech

Simetrik is a company that provides a SaaS platform focused on simplifying, scaling, and automating financial control for businesses. Using No Code and AI technologies, Simetrik empowers financial teams to automate processes such as reconciliations and account management, thereby reducing financial risk and enhancing efficiency. With robust, scalable, and flexible systems supported by Big Data and AI, the platform allows for the centralization of information from various sources, providing real-time insights and data-driven decisions. Simetrik's solutions are particularly valuable for industries with high transaction volumes and the need for rapid innovation, such as banks, neobanks, retail, and e-commerce. Simetrik enables businesses to optimize financial management and focus on strategic growth with its integrated and secure technological approach.

201 - 500 employees

☁️ SaaS

💸 Finance

💳 Fintech

💰 $55M Series B on 2024-02

📋 Description

• Monitor the overall performance and stability of the platform in real time, identifying anomalies or potential disruptions before they impact users. • Proactively analyze technical metrics and alerts to detect early signs of degradation or failure. • Perform regular technical health checks across customer accounts, ensuring proper data flows, system integrations, and platform responsiveness. • Collaborate with support, infrastructure, and product teams to escalate and resolve incidents efficiently. • Document findings and contribute to the continuous improvement of monitoring protocols and detection strategies. • Participate in the development and maintenance of runbooks and alerting rules to enhance operational effectiveness. • Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels. • Create and analyze SQL queries to identify and resolve customer issues. • Collaborate with our development team to escalate and resolve complex technical problems. • Document customer interactions and contribute to our knowledge base for continuous improvement. • Stay up-to-date with our software updates and new features to effectively support our clients.

🎯 Requirements

• Proficiency in SQL and database knowledge. • Strong analytical and problem-solving skills. • Excellent communication skills with the ability to explain technical concepts to non-technical individuals. • Excellent communication skills in Spanish and English. • Experience with Python and AWS services is a plus. • Previous experience in a technical support role, preferably in a software or SaaS environment. • A proactive attitude and a commitment to delivering exceptional customer service. • Excellent communication skills in English.

🏖️ Benefits

• Well-funded and proven startup with large ambitions and competitive salaries. • Entrepreneurial culture where pushing limits, creating and collaborating is everyday business. • Open communication with management and company leadership. • Small, dynamic teams = massive impact. • 500USD a year for you to invest in learning.