Customer Success Manager

🕒 June 20

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 39%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SimScale

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

🏗️ Construction

Automotive • Consulting • Construction

SimScale is a cloud-native simulation platform empowering engineers with fluid dynamics, structural mechanics, thermodynamics, electromagnetics, and multiphysics analysis capabilities. The platform allows for real-time collaboration and integrates AI to enable faster, more efficient simulations without the need for special hardware. It serves industries such as architecture, automotive, electronics, and more, providing a cost-effective, scalable solution for engineering simulations.

📋 Description

• Act as a trusted advisor to VP, Directors, Executives and Engineering Champions • Own the end-to-end commercial health of your customer cohort • Lead Strategic Business Reviews (SBRs) and QBRs • Proactively identify 'at-risk' accounts and execute sophisticated recovery strategies • Serve as the 'Voice of the Customer' internally • Leverage automation and CS best practices to manage your portfolio efficiently

🎯 Requirements

• A Bachelor’s degree in Engineering (Mechanical, Aerospace, or similar) • 5+ years in a high-growth SaaS environment • Direct experience or deep understanding of CFD, FEA, or Thermal Analysis • Proven track record of carrying a quota and successfully managing renewals and expansions • Exceptional communication skills with the ability to influence senior decision-makers • Comfortable with CRM data (Salesforce/HubSpot)

🏖️ Benefits

• Diversity, Equity and Inclusion at SimScale • Equal Opportunity Employer