Singular
SaaS • Marketing • Analytics
Singular is a company that focuses on privacy and the optimization of user data for marketing purposes. It uses cookies to enhance site functionality and for remarketing. Singular provides marketing analytics, cost aggregation, and integrates various marketing technologies to offer a unified platform for customer journey analysis. With its solutions, it helps companies obtain a complete view of ROI and optimize their advertising strategies. Singular is known for its strong capabilities in mobile attribution, cross-device attribution, and fraud prevention, making it an invaluable tool for businesses seeking accurate and actionable cross-platform analytics.
51 - 200 employees
☁️ SaaS
Product Support Escalations Engineer
May 14
Singular
SaaS • Marketing • Analytics
Singular is a company that focuses on privacy and the optimization of user data for marketing purposes. It uses cookies to enhance site functionality and for remarketing. Singular provides marketing analytics, cost aggregation, and integrates various marketing technologies to offer a unified platform for customer journey analysis. With its solutions, it helps companies obtain a complete view of ROI and optimize their advertising strategies. Singular is known for its strong capabilities in mobile attribution, cross-device attribution, and fraud prevention, making it an invaluable tool for businesses seeking accurate and actionable cross-platform analytics.
51 - 200 employees
☁️ SaaS
📋 Description
• Act as the primary technical support contact for Singular's customers, partners, and internal teams. • Perform complex technical troubleshooting and problem-solving to resolve customer issues. • Collaborate with Product, Engineering, and QA teams to refine and enhance the product. • Serve as a customer advocate, ensuring feedback is communicated effectively to the product team. • Become a subject matter expert in Singular’s platform and mobile technologies. • Provide expert guidance on SDK integration and Singular deployment. • Play a key role in expanding and improving our customer support processes. • Leverage your deep expertise and troubleshooting skills to mentor and coach team members.
🎯 Requirements
• Bachelor’s degree in a technical field (Advanced degree is a plus). • 4+ years of experience in a technical product support role, B2B and SaaS product is preferable. • Hands-on experience working with software products in production environments. • Experience in Mobile and Web support. • Ability to write scripts, regular expressions, SQL queries, and more. • Strong knowledge of HTML, HTTP, APIs, and HTTP debugging tools. • Experience in mobile advertising analytics and Ad-Tech is a plus.
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