Billing Operations Specialist

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🕒 February 25

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SKELAR

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

📚 Education

🏪 Marketplace

👥 B2C

Education • Marketplace • B2C

SKELAR is a Ukrainian venture builder that creates and scales international tech product companies. They partner with co-founders to launch businesses across niches — from EdTech to marketplaces and consumer apps — using modern technologies, data-driven analytics, and rapid scaling practices. SKELAR operates a large and growing team, runs a foundation supporting wartime relief and recovery in Ukraine, and actively recruits founders and high-performers to build global companies.

📋 Description

• Communicate with English-speaking clients via calls, chats and tickets about payment issues • Handle complex inquiries escalated from first-line support. Examples of complex requests: “I want a refund!”, “I need to report a technical payment issue” • Proactively work on fraud prevention on the platform • Monitor the payment infrastructure in real time, detect anomalous errors, drops in payment throughput, etc. • Develop professional skills through trainings and lectures to support further career growth.

🎯 Requirements

• Upper Intermediate / Advanced English (B1+), spoken and written • Willingness to work night shifts (19:00–03:00) • Experience working with customers via phone, email, chats and/or in person • Experience with online payments. Basic understanding of how online payments work; experience with fraud and chargebacks is a plus • Proactive and organized — we openly discuss problems and propose ideas, take responsibility for achievements and mistakes, and manage your shift time effectively • A detective mindset: you enjoy investigating complex situations, analyzing facts, finding root causes and proposing solutions • Strong desire to learn and grow in IT.

🏖️ Benefits

• Salary review immediately after passing probation and every six months thereafter. Monthly performance bonuses • Access to a corporate doctor • Health insurance, sick leave, and 18 days of paid vacation per year • Remote-first (default remote work) • Billing agent schedule: 18–19 shifts per month.