Product Design Manager – Digital CX

🕒 February 16

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

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Sky

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1989

📡 Telecommunications

📱 Media

Telecommunications • Media • Entertainment

Sky is a UK-based telecommunications and media company offering a range of services and products in television, broadband, and mobile communications. It provides TV entertainment through Sky TV, including channels like Sky Cinema and access to streaming services such as Netflix and discovery+. Sky also offers broadband services with full-fibre options noted for their reliability. Additionally, it provides Sky Mobile services, including device plans and data options. The company is known for its innovative products like Sky Glass, a smart TV with advanced technology, and Sky Protect, offering home insurance with smart tech inclusions. Sky serves both individual and business customers, with a focus on providing comprehensive entertainment, connectivity, and protection solutions.

📋 Description

• Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.

🎯 Requirements

• Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications • Experience leading design teams across multiple workloads and complex initiatives • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

🏖️ Benefits

• Sky Q, for the TV you love all in one place • The magic of Sky Glass at an exclusive rate • A generous pension package • Private healthcare • Discounted mobile and broadband • A wide range of Sky VIP rewards and experiences