Customer Success Manager, DFR Mid-Market

🕒 May 27

🇺🇸 United States – Remote

💵 $120k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Skydio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🔧 Hardware

🤖 Artificial Intelligence

🔐 Security

💰 $170M Series E - Skydio on 2024-11

Hardware • Artificial Intelligence • Security

Skydio is a manufacturer of autonomous drone systems that combine advanced onboard artificial intelligence, sensors, and cloud software to automate flight for inspection, security, public safety, and mapping missions. Its product family (including the X10, X10D, R10, docking stations, and software such as Skydio Autonomy and DFR Command) is designed for rapid situational awareness, automated inspections, site security, and Drone-as-First-Responder deployments for government, utilities, and enterprise customers. Skydio delivers integrated hardware, software, and services to enable safer, faster, and more autonomous operations in challenging environments.

📋 Description

• Build scalable processes for customer on-boarding and post sales success. • Track and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and services. • Develop healthy customer relationships through proactive support and cadence based follow ups. • Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs. • Advocate for mid-market customers through deep understanding of their use cases and needs. • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology. • Manage ~50x accounts driving adoption to ensure expansions and renewals of book of business.

🎯 Requirements

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement). • Ability to travel 20+% of the time. • Ability to obtain Part 107 certificate. • Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules. • Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises. • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts. • Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position. • Experience with commercial Unmanned Aircraft Systems and related software development/deployment. • Work directly with customers through proactive, metrics based engagement. • Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew. • Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

🏖️ Benefits

• Health insurance • 401K savings plan • Paid vacation time • Sick leave • Holiday pay