Client Services Officer, Fresh Graduate

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September 9

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Skyrocket Studios PH, Inc.

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B2B • eCommerce • Marketing

Skyrocket Studios PH, Inc. is a creative and digital marketing agency that specializes in providing innovative marketing solutions. They develop strategies that address shifting market trends, enhance brand presence through web and mobile development, and create compelling visual designs. Their services also include social media and content production, PR and influencer marketing, and comprehensive digital marketing efforts aimed at maximizing online visibility and engagement.

51 - 200 employees

Founded 2014

🤝 B2B

🛍️ eCommerce

📋 Description

• Assist in establishing and nurturing relationships with clients, both new and existing. • Support Relationship Managers in managing meeting schedules with clients and internal team members. • Apply a consultative approach, understanding client needs and offering appropriate solutions. • Assist in maintaining communication with clients to address their needs effectively. • Collaborate with team members to cultivate relationships and generate referrals. • Serve as a secondary liaison between clients and internal teams. • Contribute to regular client satisfaction surveys and feedback sessions. • Provide administrative assistance to Relationship Managers and Project Managers. • Assist the Project Managers in organizing and maintaining client files in Google Drive and ensuring proper permissions. • Support in contract negotiations and documentation under guidance. • Assist in preparing and managing documentation, including contract documents, cost estimates, and statements of work. • Support Project Managers in managing teams and resources to meet project deadlines. • Create and maintain comprehensive project briefs for documentation. • Assist in managing project timelines and deliverables using ClickUp and Instagantt. • Serve as primary liaison between Finance and client accounting teams, track client payments and create invoices. • Organize and participate in pitches and meetings with clients. • Stay informed about market developments in advertising, digital, creative, technology, marketing, and consulting industries.

🎯 Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field. • Strong interpersonal and communication skills. • Detail-oriented with good organizational skills. • Ability to work collaboratively in a team environment. • Proficiency in Google Workspace tools. • Eagerness to learn and grow in a dynamic agency environment. • Passion for delivering exceptional customer experiences. • Familiarity with digital marketing concepts and tools is a plus. • Questions in application indicate need to be based in Metro Manila and legal authorization to work in the Philippines.

🏖️ Benefits

• All roles are primarily remote, with in-person work as needed, unless otherwise stated.