Customer Support Specialist - 2nd Line

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July 12

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SMA Solar

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Energy • Renewable Energy • SaaS

SMA Solar is a global leader in the development and production of photovoltaic system technology, focusing on providing innovative and sustainable energy solutions for the future. With over 3,000 employees across 20 countries, SMA Solar is committed to advancing renewable energy technology and enhancing energy supply through its cutting-edge products and services.

1001 - 5000 employees

⚡ Energy

☁️ SaaS

📋 Description

• Reporting to the Service manager, you will support all B2B customers who turn to the SMA for technical support • Remote Second-level technical assistance ((telephone, email, online service center, remote tools) in complex PV and storage systems to customers on our products. • Diagnosis and remote recovery of failures and anomalies • Use of business applications for troubleshooting management • Creation and follow up of Service Cases through the Salesforce system • Board swap support for Solar Partner and advanced installers

🎯 Requirements

• Diploma or degree in energy, electrical, electronic or electrotechnical fields and/or IT networks; • High Problem solving ability and customer orientation • Excellent communication skills with a high client centric mindset • Good knowledge of the Dutch/French and English • Availability for constant training and refresher courses online or in our HQ in Germany • Knowledge of the photovoltaic sector/ storage system sector • Positive spirit, flexibility and good resistance to stress • Ability to understand the technical aspects related to the field of energy/photovoltaic management • Analytical skills you are well organized, efficient, autonomous, precise and reliable

🏖️ Benefits

• be flexible. • be family.