CRM Specialist

October 28

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SmartBug Media

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B2B • SaaS • Marketing

SmartBug Media is a full-service digital marketing agency specializing in leveraging the HubSpot platform to help businesses grow. They offer a range of services including HubSpot onboarding, marketing, sales, service, content, commerce, and operations hubs. SmartBug Media assists clients across various industries like healthcare, education, manufacturing, and SaaS with demand generation, revenue operations, paid media, web services, sales enablement, and customer success strategies. They focus on increasing marketing and sales effectiveness through proven strategies, automation, and hands-on training. Their accolades as a highly decorated HubSpot digital agency underscore their commitment to creating scalable solutions for predictable, resilient growth.

51 - 200 employees

Founded 2013

🤝 B2B

☁️ SaaS

📋 Description

• Develop and implement a HubSpot technology solution for clients that meets their stated business goals—demonstrating ROI for your clients should be your North Star. • Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the HubSpot partner directory—your clients should be happy to be a reference. • Deliver consistent, world-class quality across all HubSpot hubs. • Have a strong understanding of HubSpot products to expand HubSpot usage and increase client engagement indexes. • Stay informed about the latest industry trends, market developments, competitive landscape, and HubSpot’s competitive position to ensure the clients’ portal configuration remains cutting-edge and effective. • Understanding of the HubSpot software suite—Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, HubSpot AI—and ability to configure the platform to meet various client needs. • Develop and generate comprehensive HubSpot reports to track and communicate client goal progress as it relates to their HubSpot instance. • Understanding of various tech stacks and how to integrate with HubSpot via native, third-party, or custom integrations (note you will not be responsible for custom integration strategy nor execution). • Ensure HubSpot configuration meets client meets—demonstrating ROI for your clients should be your North Star. • Ensure accurate and clean data within HubSpot by implementing data governance best practices. • Provide training to the client and internal team on how to use their customized HubSpot instance effectively. • Offer ongoing support and troubleshooting assistance for clients. • Monitor and manage project budgets and scope for projects you are both leading and supporting. • Track and meet effective billing rate (EBR) goals. • Work with internal SmartBug team to ensure quality work is delivered to clients. • Ensure you create and follow processes that result in differentiated client results and quality. • Obtain your HubSpot Trainer Certification and help onboard clients to the platform.

🎯 Requirements

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field. • Minimum of 3 years of experience building solutions within the HubSpot platform. • Proven experience with HubSpot software suite and a deep understanding of the HubSpot ecosystem. • Understanding of other technologies which our customers may use when arriving in the HubSpot ecosystem. • Strong interpersonal skills. • Demonstrated ability to ensure high client satisfaction without sacrificing client goals and adhering to SmartBug values. • Exceptional communication and presentation skills. • High level of organization, attention to detail, and the ability to manage multiple priorities. • Strong problem-solving capabilities and the ability to navigate complex challenges. • High level of integrity, work ethic, and professionalism. • Passion for client success and a commitment to delivering outstanding results. • Experience working remotely in similar roles is strongly preferred. • HubSpot essential certifications. • HubSpot Trainer Certification, HubSpot Marketing Software, Sales Software, Service Hub and Revenue Operations Certifications.