Customer Service Representative - Chat/Non-Voice

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July 18

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SmartBuyGlasses Optical Group

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eCommerce • Retail • Healthcare Insurance

SmartBuyGlasses Optical Group is a leading independent retailer specializing in designer eyewear and prescription glasses. Established in 2006, the company offers a vast selection of frames, sunglasses, and lenses with features such as virtual try-on technology and free shipping on orders over $50. Customers can enjoy competitive pricing, including a best price guarantee, flexible return policies, and support from qualified opticians, making online shopping for eyewear simple and reliable.

51 - 200 employees

Founded 2006

🛍️ eCommerce

🛒 Retail

⚕️ Healthcare Insurance

📋 Description

• Work with customers daily via email. • Handle retail customer service inquiries mainly for English-speaking markets. • Introduce customers to purchase higher-priced items, upgrades, or other add-ons to make more profitable sales. • The job demands a cooperative, agreeable, and sympathetic listener who gets along with others and enjoys helping them. • Customer service, with a team-oriented focus, is of the utmost importance. • The focus is on working comfortably under close supervision within a stable, secure team.

🎯 Requirements

• Fluency in verbal and written English; additional language is an advantage • Excellent time management and documentation skills • Customer service experience preferred • Amenable to working the graveyard shift, including weekends • High-speed, stable internet connection

🏖️ Benefits

• Performance bonuses • Free designer glasses annually • Annual/Sick Leaves • Career development/learning program • Fast-paced, dynamic, and multicultural work environment