Customer Support Specialist II

November 8

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $55k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Receive Emails with Similar Jobs

Smart Circle International

WebsiteLinkedInAll Job Openings

B2B • Enterprise

Smart Circle International is a global leader in customized face-to-face marketing and in-person customer acquisition. The company acts as a broker for outsourced sales, connecting brands — from Fortune 500 enterprises to regional and local businesses — with a nationwide network of independent sales companies that execute retail and field marketing campaigns. Smart Circle designs, pilots, and scales personalized in-person campaigns to build brand awareness, acquire customers, and drive sales growth across multiple industries.

51 - 200 employees

🤝 B2B

🏢 Enterprise

📋 Description

• Take ownership of escalated or complex customer inquiries and resolve them efficiently through phone, email, and live chat or text • Collaborate with internal teams to investigate and resolve issues • Maintain clear, detailed documentation of customer interactions, root causes, and resolutions • Identify patterns in support cases and escalate recurring issues or inefficiencies • Proactively suggest and help implement improvements to support workflows, tools, and documentation • Contribute to internal knowledge bases and customer-facing help content • Maintain a high level of product knowledge to provide accurate and helpful guidance • Occasional weekend rotations

🎯 Requirements

• 3–5 years of customer support or client service experience, preferably in a fast-paced or SaaS environment • Exceptional communication skills, with the ability to convey complex information clearly, empathetically, and professionally across channels • Proven ability to manage escalations and resolve issues under pressure, demonstrating sound judgment and composure in challenging situations • Strong analytical and problem-solving abilities, with experience investigating root causes and driving process or product improvements • Collaborative mindset with a track record of working effectively across teams to deliver white glove service and build lasting customer trust.

🏖️ Benefits

• vacation • sick leave • paid holidays • medical (with an HSA plan option) • dental • vision • company paid Basic Life insurance • opportunity to enroll in Voluntary Life plans • Employee Assistance Program • 401K with employer match • employee referral program • home office stipend • opportunities for team building, growth, and development.