Manager, User Community and Engagement

November 18

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SmarterDx

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Artificial Intelligence • Healthcare Insurance

SmarterDx is a company that specializes in clinical AI, offering solutions to improve hospitals' revenue integrity and quality metrics. By analyzing 100% of patient charts, SmarterDx's proprietary AI algorithms identify differential diagnoses that may otherwise be missed, providing a significant boost to revenue opportunities for hospitals. Their services enhance clinical documentation integrity (CDI) by flagging clinical evidence with missing diagnoses or diagnoses lacking associated evidence, thereby ensuring compliance and streamlined workflows. SmarterDx prides itself on delivering immediate results and high customer satisfaction, thanks to its AI-driven insights which save time for CDI teams performing repetitive tasks.

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 $6M Seed Round on 2022-04

📋 Description

• Develop and execute a holistic community strategy that aligns with SmarterDx’s growth, adoption, and retention goals • Launch and moderate a community platform to encourage engagement, collaboration, and knowledge exchange between customers, with input from SmarterDx SMEs when appropriate • Plan, host, and manage webinars, user meetups, roundtables, office hours, and other events (virtual and in-person) to deepen connections between users and our team • Serve as a user advocate by collecting feedback, surfacing trends and pain points, and channeling them into product and training improvements • Collaborate with Customer Success, Implementation, Product, and Marketing to integrate community into onboarding, training, adoption, and retention paths • Design and manage community content in the form of discussion topics, prompts, newsletters, user success stories, resource sharing, guides, etc. • Establish community governance, guidelines, onboarding, escalation paths, and moderation policies • Define and monitor community health and engagement metrics (e.g., active users, retention, participation, sentiment), and use those to continuously refine strategy • Identify and nurture community champions and ambassadors

🎯 Requirements

• 3+ years of experience managing an online/offline community, user groups, or similar programs (ideally in SaaS, healthcare, or B2B contexts) • Strong understanding of community-building best practices, user engagement strategies, and peer-to-peer learning models • Excellent written and verbal communication skills, with demonstrated ability to engage diverse user audiences • Experience planning and executing events (webinars, meetups, cohort-based programs) • Comfort working cross-functionally, influencing without direct authority, and collaborating across product, marketing, support, and implementation • High degree of initiative and autonomy (you’ll often be building new processes and iteration from scratch) • Analytical mindset; ability to define, track, and act on community metrics • Empathy for users and a genuine passion for helping them connect, learn, and succeed.

🏖️ Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. • One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents. • Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. • Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. • Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.