General Virtual Assistant, US Accounting

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SMA Support Services

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B2B • Telecommunications

SMA Support Services is a BPO and virtual assistant/call center provider that specializes in outsourcing operational tasks for home remodeling and restoration companies. They offer tailored services including 24/7 inbound and outbound call handling, virtual assistants for administrative work, insurance workflow management for roofers, accounting and operations support, process audits, and implementation assistance to help contractors scale. The company emphasizes quality through continual training, dedicated QA, and industry-specific expertise for roofing, siding, windows, solar, kitchens, and other home improvement trades.

201 - 500 employees

Founded 2019

🤝 B2B

📡 Telecommunications

📋 Description

• Weekly pulse scan: schedule, inbox, bottlenecks. • 15-min Friday alignment call. • Summaries of weekly outcomes. • Has an existing home office setup with a conducive work environment • Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor • A stable internet connection with at least 25 Mbps upload and download • Back-up power/internet is required

🎯 Requirements

• Has experience in handling the bookkeeping and tax return preparation tasks. • An accounting or tax background is preferable • Strong skills in Stripe or similar to handle the bookkeeping tasks for clients. • Email management • Client relationship management • Billing collections and Financial reconciliation • Travel and logistics • Admin systems and follow-up • Exhibits familiarity with specific needs and dedication to each client. • Prioritizes secure data handling, with a strong emphasis on safeguarding clients' financial information through secure login procedures, data encryption, and audit controls. • Demonstrates the ability to learn and adapt quickly to new tools or unique client situations that may arise, ensuring accurate and responsive service. • Maintains high standards of oversight and quality control, allowing for review and approval of all work before it is finalized and shared with clients

🏖️ Benefits

• Enjoy benefits valued at 324,000 pesos annually • HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit • Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year. • Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account! • Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization • Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time. • Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually • Perfect Attendance KPI Superstars Shoutout Incentive • Referral Incentive • QA Rockstar • C3 Champions Client Obs Incentive • Quarterly In-person Team-Buildings • Annual Company Outing - A yearly team adventure to unwind and celebrate together • Annual Year-End Party - A fun-filled party capped with exciting grand raffle giveaways! • Annual Performance Review - Performance-based reviews with opportunities for pay raises. • Annual Sports Fest - Show your team spirit and compete in fun games and tournaments! • 13th-month pay - Guaranteed additional month’s salary every year. • Government-mandated benefits: SSS PhilHealth PAG-IBIG • Career Advancement Opportunities