Junior Support Manager

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17 hours ago

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smava

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Finance • Fintech • B2C

smava is a popular online credit portal in Germany that offers a platform for comparing and securing personal loans, auto loans, and other financing options. It provides personalized loan offers from over 20 banks and facilitates these loans in a way that is neutral with respect to SCHUFA, a common credit agency in Germany. smava emphasizes ease and speed in loan application processes, providing approvals and fund transfers in a short period. Furthermore, smava guarantees that its service is 100% free and focuses on data security and SCHUFA neutrality, making it a trusted choice for many consumers. The platform also highlights customer satisfaction as evidenced by numerous positive reviews.

501 - 1000 employees

💸 Finance

💳 Fintech

👥 B2C

📋 Description

• Telephone advice and support for customers during the submission process to ensure smooth handling. • Support with identity verification via VideoIdent and PostIdent for an efficient process. • Clear explanation of contract details to help customers make informed decisions. • Transparent status updates to keep customers informed at all times. • Correction of data discrepancies in the CRM system to ensure data quality. • Sending tailored offers upon customer request for individualized support. • Advising on loan comparison options taking personal needs into account. • Forwarding qualified leads to the Sales team for further consultation. • Contributing to process optimization to improve workflows and efficiency. • Acting as an interface between customers, sales advisors, and the banking team to ensure smooth collaboration.

🎯 Requirements

• Ideally, you have completed commercial vocational training. • You have at least 6 months of experience in telephone customer service or a similar area (e.g., front office, call center). • You provide first-class service to customers with passion and enthusiasm. • Very good PC/application skills (e.g., Microsoft Office). • Strong communication skills and enjoyment of customer contact. • Responsible handling of sensitive data is not a problem for you. • Strong service and customer orientation as well as quality awareness. • German at native level, both spoken and written.

🏖️ Benefits

• Internal career programs, training opportunities and coaching offers support your professional development. • Work-life balance: Enjoy the flexibility to work 100% remotely from anywhere in Germany. • Your onboarding is fully digital, and we take care of sending the necessary equipment to you before your start date. • For your recovery, there are 30 days of vacation; parents benefit from 10 child sick days in addition to the statutory entitlement. • For your physical and mental health, we offer partnerships with fitness providers. • We are committed to a diverse and inclusive environment. Together as a team of over 50 nationalities with our varied skills, ideas and experiences, we actively work to represent diversity within the company.