Director, Client Outcomes

🕒 3 days ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

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Smile Digital Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

📦 Logistics

📣 Marketing

💰 $30M Series B on 2023-01

Consulting • Logistics • Marketing

Smile Digital Health is a company specializing in healthcare data interoperability and health IT solutions. Their Smile Health Data Platform enables efficient data ingestion and transformation into FHIR resources, enhancing clinical decision-making and business intelligence. Focused on compliance and security, Smile Digital Health offers services such as prior authorization automation, standardizing data exchange, and supporting healthcare providers, payers, and health information exchanges with customizable and scalable solutions.

📋 Description

• Lead business solutions for Smile Digital Health’s most significant US Health Insurance clients • Manage the financial health, retention, and strategic expansion of the assigned portfolio • Bridge high-level business goals and successful technical deployment of Smile’s health data platforms • Drive discussions and resolve operational frictions and Client relations matters; escalate or report complex matters as appropriate • Lead regular strategic reviews mapping technical delivery to client business outcomes • Build relationships with client business leaders in Claims, Quality, and Member Experience • Monitor contract-inclusive support versus new scope and validate Change Orders to protect profit and loss • Collaborate with Customer Success to manage billable hours and prevent over-servicing • Collaborate with Sales to identify and qualify expansion opportunities • Identify cross-selling and upselling opportunities; lead contract renewals and maintain a high NPS across the payer sector • Report and analyze client status and account health for leadership • Ensure solutions remain market-fit and gather field intelligence for product evolution • Monitor industry and market trends to drive client discussions and inform product development

🎯 Requirements

• 8+ years experience in account management, product management and/or equivalent experience working with or for Payers (Health Plans) • 1+ years of people leadership or people management experience, preferred • Post-secondary education in Business or related field and/or equivalent relevant work experience • Exceptional verbal and written communication, experience in translating technical matters to non-technical audiences • Demonstrated ability to develop strong relationships with Clients, vendors and cross-functional teams • Ability to drive results autonomously and demonstrate ability to assess complex matters and escalate accordingly • Understanding of regulatory bodies such as CMS and their business impact on Payer organizations • Functional knowledge of healthcare interoperability and FHIR standards • Experience leading Executive Business Reviews (QBRs) that move beyond technical status updates to focus on strategic business value

🏖️ Benefits

• Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club • Workplace values diversity, equity, and inclusion • Interview and workplace accommodations available

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