Director, Cloud & Managed Services

🕒 August 5

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smile Digital Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

📦 Logistics

📣 Marketing

💰 $30M Series B on 2023-01

Consulting • Logistics • Marketing

Smile Digital Health is a company specializing in healthcare data interoperability and health IT solutions. Their Smile Health Data Platform enables efficient data ingestion and transformation into FHIR resources, enhancing clinical decision-making and business intelligence. Focused on compliance and security, Smile Digital Health offers services such as prior authorization automation, standardizing data exchange, and supporting healthcare providers, payers, and health information exchanges with customizable and scalable solutions.

📋 Description

• Lead and develop a strategic and scalable Cloud and Managed Services team • Establish and implement technical IT program management frameworks, methodologies, and best practices • Develop and maintain client relationships and understand client expectations, business needs, and goals • Define and execute roadmaps for deployment automation, infrastructure automation, and platform engineering • Lead the Deployment Automation Engineering team and its automation tooling, deployment pipelines, and operational platform capabilities • Establish DevOps and Platform Engineering practices including Infrastructure-as-Code, CI/CD, configuration management, release automation, and deployment standardization • Provide operational leadership for Smile's SaaS platform, ensuring availability, scalability, reliability, readiness, and continuous improvement • Ensure cloud platforms follow security-by-design principles, regulatory requirements, and organizational security policies • Drive standardization and automation across deployment models • Participate in marketing, pricing, pre-sales, and sales activities as needed • Manage contractual obligations and action plans for non-conformities • Collaborate on marketing materials, RFXs, legal contracts, and IT procurement • Manage strategic planning, prioritization, and resource allocation for IT programs • Enhance customer engagement, experience, success, and satisfaction • Lead incident and problem resolutions with Engineering, Client Support, Privacy & Security, and Incident Management • Coordinate technology changes for customer environments and ensure adherence to organizational policies and ITIL practices • Establish and maintain program governance structures, including steering committees

🎯 Requirements

• 7+ years of experience in a senior cloud operations leadership role within IT and Cloud management services, with client consulting experience delivering large-scale complex technology projects in healthcare technology • 5+ years of experience with ITSM frameworks and best practices, including networking, cloud, cybersecurity, enterprise, and IT support • 3+ years of experience working with Cloud infrastructure and Kubernetes engineering teams • Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field and/or equivalent work experience • Experience leading and developing leaders in software engineering, platform engineering, DevOps, and/or infrastructure engineering teams • Experience growing and scaling Cloud operations and Managed Services capabilities with a strong customer focus • Ability to influence strategic planning and decisions internally and with clients • In-depth knowledge of evolving technologies and healthcare organizations' use of cloud services • Strategic thinking and ability to align IT programs with business priorities and drive organizational transformation • Ability to build and manage relationships with clients, vendors, and cross-functional teams • Experience negotiating and managing client contracts or agreements relating to service levels and contractual obligations • Understanding of Cloud pricing and experience managing budgets • Experience building or managing deployment automation platforms using Infrastructure-as-Code, CI/CD pipelines, GitOps, or comparable frameworks • Experience aligning organizations with ITIL, HITRUST, ISO 27001, ISO 27017, ISO 27018, and SOC-2 standards • Experience implementing or operating observability platforms for logging, metrics, tracing, monitoring, and alerting • Relevant certifications such as CISM, CCSP, CISSP, ITIL, or TOGAF are an asset

🏖️ Benefits

• Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club • Diversity, equity, and inclusion workplace • Interview and workplace accommodations