Technical Director

November 21

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Smile Digital Health

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Healthcare Insurance • SaaS • Enterprise

Smile Digital Health is a company specializing in healthcare data interoperability and health IT solutions. Their Smile Health Data Platform enables efficient data ingestion and transformation into FHIR resources, enhancing clinical decision-making and business intelligence. Focused on compliance and security, Smile Digital Health offers services such as prior authorization automation, standardizing data exchange, and supporting healthcare providers, payers, and health information exchanges with customizable and scalable solutions.

201 - 500 employees

Founded 2016

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $30M Series B on 2023-01

📋 Description

• Establish, implement, and drive the strategic technical direction of the Health Data Platform Features team by translating business goals into a coherent technical roadmap focused on scalability, reliability, and engineering excellence. • Partner directly with cross-functional leaders to communicate tradeoffs, set engineering priorities, and report on progress. • Ensure the engineering team is effectively assigned to development work with a focus on quality, efficiency, and operational excellence. • Establish and drive the quality engineering strategy for the Health Data Platform, including automated testing, performance testing, and continuous quality improvement practices. • Implement scalable QA processes, tools, and frameworks to ensure that all releases meet reliability, security, and compliance expectations. • Partner with engineering leads to embed quality gates, testing standards, and defect-prevention practices throughout the SDLC. • Oversee test planning, automated test coverage goals, defect management processes, and post-release quality metrics. • Ensure tight alignment between development and quality engineering teams to reduce defects, improve release confidence, and accelerate delivery velocity. • Lead and maintain full accountability for the Quality Management System (QMS), ensuring compliance with internal standards and external regulatory or audit requirements. • Own QMS governance, documentation, processes, and continuous improvement initiatives to ensure high-quality, audit-ready engineering practices. • Manage day-to-day engineering priorities and establish best practices that drive consistent delivery, maintain technical quality, and support organizational goals. • Ensure accurate tracking of hours for billing purposes and monitor utilization to meet organizational expectations. • Develop and maintain team KPIs and metrics, providing reporting to management to support decision-making and accountability. • Build strong partnerships with cross-functional teams across HDP and the broader organization (HR, finance, sales, marketing, etc.). • Ensure timely completion of performance reviews with clearly defined goals, competencies, and development plans. • Mentor, coach, and support team members to foster high performance and professional growth. • Promote a positive team culture grounded in respect, professionalism, and engineering excellence.

🎯 Requirements

• 5+ years in technical program leadership or engineering management, ideally rooted in a software engineering background. • 5+ years leading high-performing software development and/or quality engineering teams. • Strong SDLC expertise; background in healthcare IT or high-growth tech is preferred. • Deep understanding of modern engineering practices, cloud technologies, DevOps principles, test automation, and scalable architecture patterns. • Ability to guide architectural decision-making and ensure technical and quality excellence across teams. • Strong analytical, organizational, and problem-solving capabilities. • Demonstrated ability to attract, develop, and retain top engineering and quality talent. • Proven success managing executive stakeholders and driving alignment across cross-functional teams. • Exceptional communication and negotiation skills, including the ability to influence both technical and non-technical audiences. • Excellent administrative and operational management skills to ensure predictable delivery and high-quality outcomes. • Experience with HL7, FHIR, and/or Healthtech is a strong plus.

🏖️ Benefits

• Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club