Field Service Technician II

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June 9

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Smiths Group plc

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Engineering • Energy • Security

Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.

10,000+ employees

Founded 1851

⚡ Energy

🔐 Security

📋 Description

• This position requires daily travel to locations in and around the Austin area, including the airport. • As a level two Field Service Technician, this individual must be team-oriented and flexible, and actively seek to share information and assist their peers. • Possesses excellent communication skills, both oral and written. • Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. • Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. • Cross trains on products serviced in the field, and displays intermediate proficiency in servicing the Trace, X-Ray, CT X-Ray and Cargo Inspection Systems product lines. • Eagerness to work on special projects, some of high visibility, and/or in direct support of applicable project lead, as assigned. • Conducts follow up calls with the customer to ensure satisfaction of work. • Mentors lower level FSTs in order to improve their skill and knowledge of the equipment.

🎯 Requirements

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). • Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs. • Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. • Excellent communications skills and a strong orientation for customer focus and teamwork. • Must be responsive to all customer issues at all times. • Must be willing & able to travel at short notice.

🏖️ Benefits

• Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. • You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. • You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. • Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. • Be part of a team where we are making the world a safer place.