Product Specialist – Compact Equipment

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November 20

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SMT GB

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SMT GB is a company that operates in various regions including Great Britain, Netherlands, Belgium, Luxembourg, North America, and several countries in Africa such as Algeria and Nigeria. It is part of SMT Holding and provides services and products tailored to the needs of these diverse markets.

201 - 500 employees

Founded 1967

📋 Description

• To provide technical support to the Dealers, SMTGB staff and customers, carry out site visits where necessary, and attend meetings with customers either at SMT depot, dealer or customer premises. Investigate, diagnose, liaise and report, where unusual failures / customer complaints have occurred. • Report unusual & repetitive failures into the Chain reporting system. Ensuring that communication of the issue is clear & concise. • Highlight dealer engineer training requirements through engineer assessments in partnership with Dealers and Regional Management. • Build and maintain relationships with the Dealer network and customers, maintain relationships with key and existing customers. • When required assist the sales support department with technical modifications, supplier product testing and evaluations, including the preparation of documentation. • Use information collected from failure investigations to aid the company in invoice disputes and / or use the information to resolve further issues. • Become aware of competitor after sales field activities and feed these back through the technical support team. • Hold regular documented meetings with dealers to discuss current and on-going cases. On request investigate and advise on all dealer technical issues including warranty and customer disputes. • Carry out formal and informal product training. • Carry out specific Product Training in support of SMTGB Training Department.

🎯 Requirements

• Proven experience within the construction industry • Hold a recognised Apprenticeship NVQ 3 with Construction Equipment or Engineering based field or equivalent work experience • A sound understanding and working knowledge of all VCE products • Extensive knowledge of Electronics / Hydraulics • Specialist in fault finding and troubleshooting • Excellent communication and interpersonal skills • Ability to build and maintain relationships with customers • Self-motivated and driven to achieve results • Ability to work independently and as part of a team • Prepared to travel inside and outside of the UK for client visits and product training • A valid driver's license • **Desirable:** • E-Mobility Knowledge / training / awareness

🏖️ Benefits

• 5% Employer Pension contribution • 25 days annual leave + Bank Holidays • Cycle to Work Scheme • Life Assurance 4 x annual salary • Yulife – Wellbeing App offering discounts and vouchers • Financial/Physical/Mental Health Counselling and Coaching sessions • Free Will writing service • EAP, which includes 24/7 Doctor access • Healthshield – Cashplan for all employees • Family Friendly policies • Company events