Service Delivery Manager

October 14

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Snowflake

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Cloud Computing • Data Analytics • SaaS

Snowflake is a cloud-based data-warehousing company that provides a platform for data storage, processing, and analytics. It allows businesses to store data in a centralized location and perform complex queries and analytics on that data efficiently. Snowflake is designed to handle a wide range of data workloads and can scale dynamically to meet the needs of growing businesses.

5001 - 10000 employees

Founded 2012

☁️ SaaS

📋 Description

• Own, manage and communicate the operational relationship with assigned clients • Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives • Lead internal and client meetings with thorough documentation and rigorous follow-up • Manage client and project documentation, communications, meetings and required meeting follow-ups • Track metrics around infrastructure performance and service requests • Continually seek to improve • Prepare and present service reports to clients • Create, implement and track relationship roadmaps • Help create and execute on the overall vision for service delivery and client satisfaction • Determine areas for process improvements within both the client and Snowflake • Work with key stakeholders to implement and document

🎯 Requirements

• 5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects • Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field • Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development • Strong organizational skills, ability to work independently and manage multiple projects simultaneously • Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent). • Fluent in English language (European languages will be a nice to have, especially French or German)

🏖️ Benefits

• Unique opportunity to work on a truly disruptive software product • Get unique, hands-on experience with bleeding edge data warehouse technology • Develop, lead and execute an industry-changing initiative • Learn from the best! Join a dedicated, experienced team of professionals.