Customer Support Specialist

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October 29

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Snyder Industries Inc.

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Manufacturing

Snyder Industries Inc. is a company that specializes in precision machining and metal treating services for the heavy equipment industry. With over 47 years of experience, Snyder Industries provides a wide range of machining services including multi-tasking CNC machine centers, vertical CNC turning lathes, CNC gear shaping and hobbing, induction hardening, and heat treating. The company prides itself on high-quality control standards, offering services such as gun drilling up to 60 inches in depth and internal/external gear and spline cutting. Snyder Industries is ISO9001:2015 registered and is dedicated to serving the precise needs of its clients by working with complex parts for industrial and heavy equipment applications.

51 - 200 employees

📋 Description

• Respond to customer inquiries through various channels, including email, chat, phone, and video conference • Work in a team environment with a focus on customer satisfaction • Provide installation, training, troubleshooting, and maintenance support to customers • Write user guides and actively participate in customer behavior research • Analyze customer feedback to identify potential problems and improve user experience • Manage and resolve difficult customer cases with exceptional communication skills • Display initiative, enthusiasm, and professionalism

🎯 Requirements

• Fluent English, with excellent written and verbal communication skills • 2+ years of experience in providing B2B SaaS support • Ability to work 5 days a week from 4 pm to 12 am CET with days off on Sat & Sun • Excellent listening and problem-solving skills • Ability to handle complaints and difficult situations in a calm and patient manner • Proactivity, initiative, and enthusiasm for personal development

🏖️ Benefits

• Competitive compensation package • $120 monthly allowance for insurance, sports, or wellness activities • 10 PTO days + 10 sick leave days annually • Fully remote setup • Supportive, collaborative team culture that values initiative and ownership