Chief Client Experience Officer

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Social Discovery Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 20 years

🌍 Social Impact

📱 Media

Social Impact • Media • Entertainment

Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.

📋 Description

• Define and lead the Customer Experience strategy across customers and partners. • Drive Retention, LTV, customer engagement, and customer trust by leading strategic customer experience initiatives. • Define the target-state customer experience, identify friction points across the customer journey, and drive cross-functional improvements. • Build a company-wide Customer Experience operating model with clear ownership, metrics, governance, and decision-making processes. • Establish and monitor customer and business KPIs, ensuring customer experience initiatives contribute to retention, LTV, profitability, operational efficiency, and long-term business growth. • Lead Customer Success, Product Design, Partner Experience, Service Quality Operations, and AI-powered partner solutions. • Drive organizational transformation by aligning Product, Marketing, CRM, Operations, and Customer Success around a unified customer experience strategy.

🎯 Requirements

• 10+ years in Customer Experience, Product Strategy, Product Management, Customer Success, or related executive leadership roles within large-scale consumer digital businesses • Proven success improving Retention, LTV, customer engagement, profitability, and other core business metrics through customer experience transformation. • Strong understanding of customer lifecycle management, business economics, unit economics, and the relationship between customer experience initiatives and P&L outcomes. • Demonstrated success building and scaling customer-centric organizations while leading large transformation programs. • Experience influencing executive stakeholders and delivering results through cross-functional collaboration rather than direct authority. • Experience working across international markets with fluent Russian and English.

🏖️ Benefits

• REMOTE OPPORTUNITY to work full-time • Vacation 28 calendar days per year • 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave • Bonuses up to $5000 for recommending successful applicants for positions in the company • 50% payment for professional training, international conferences, and meetings • Corporate discount for English lessons • Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children) • Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years • Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.