Principal Solution Consultant – Post-Sales

🕒 February 26

🇺🇸 United States – Remote

💵 $170k - $190k / year

⏰ Full Time

🔴 Lead

🤑 Sales

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Socure

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 $450M Series E on 2021-11

Consulting • Healthcare • Legal

Socure is a leading platform for digital identity verification and trust. Utilizing advanced predictive analytics, artificial intelligence, and machine learning technologies, Socure leverages vast online and offline data intelligence including email, phone, address, IP, and device information to verify identities in real-time. Their solutions address challenges in onboarding, login authentication, account takeover prevention, and contact center operations. Socure's AI-powered platform excels in combating identity fraud, ensuring compliance, and enhancing user experiences across various industries such as financial services, eCommerce, online gaming, and crypto.

📋 Description

• Lead the end-to-end platform implementation process, ensuring timely and successful deployments. • Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs. • Develop and refine best practices for scalable, high-impact implementations. • Provide hands-on technical consultation during hyper-care, ensuring clients achieve stability and optimal performance. • Partner with Customer Success, Engineering, and Support teams to proactively address issues and drive faster resolutions. • Continuously refine risk mitigation strategies to improve system performance and security. • Work with clients to customize platform functionalities based on their operational and business needs. • Act as a technical bridge between clients and internal teams, translating requirements into product enhancements. • Diagnose and troubleshoot technical and product issues, ensuring minimal disruption. • Lead training sessions and hands-on workshops to empower client teams and ensure successful platform adoption. • Develop and maintain detailed documentation on implementation processes and platform configurations. • Partner with Product, Engineering, and Data Science teams to provide client feedback and inform roadmap priorities. • Align with Customer Success to ensure ongoing client value realization beyond implementation. • Support Sales & Pre-Sales by providing technical expertise for expansion opportunities within existing accounts. • Collect and analyze client feedback to enhance implementation strategies and platform usability. • Conduct quarterly fraud and risk reviews for key accounts, identifying areas for optimization. • Drive improvements in time-to-value, ensuring faster go-live and measurable business impact.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, Data Science, Statistics or related field (MBA or advanced technical degree a plus) • Experience working in post sales capacity in fraud detection and risk mitigation ecosystem • 7+ years of experience in technical implementation, platform solutions, or post-sales consulting. • Strong expertise in SaaS platforms, API integrations, enterprise IT environments, and technical troubleshooting. • Proven ability to lead enterprise-level implementations with measurable client outcomes. • Excellent communication, problem-solving, and stakeholder management skills. • Ability to balance strategic thinking and hands-on execution in a fast-paced, client-facing role.

🏖️ Benefits

• Offers Equity • Offers Bonus