IT Support Specialist – Microsoft Ecosystem, O365, Intune

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October 21

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Softgic

WebsiteLinkedInAll Job Openings

Cloud • Cybersecurity • Artificial Intelligence

Softgic is a technology company focused on driving digital and cognitive transformation for its clients. With over 12 years of experience, Softgic provides innovative and tailored solutions across various areas, including software development, cloud data security, the metaverse, and automation. Their approach combines design, coding, and implementation to enhance business processes and ensure security and efficiency in technological infrastructure.

51 - 200 employees

Founded 2011

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Provide first-line support for IT issues, including hardware, software, user accounts, and connectivity. • Troubleshoot Windows OS and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint). • Manage and support Intune-managed endpoints, ensuring compliance with security policies. • Document incidents, troubleshooting steps, and resolutions accurately. • Escalate unresolved issues to higher-level support when necessary. • Use AI-based tools to accelerate troubleshooting and improve resolution accuracy. • Maintain high standards of customer service through timely communication and follow-up. • Coordinate with HR and management during onboarding and offboarding to ensure proper account setup, access control, and asset management. • Act as a communication bridge between IT, HR, and business teams.

🎯 Requirements

• Strong troubleshooting skills across Microsoft 365 and Windows OS. • Hands-on experience with Microsoft 365 Admin Center. • Familiarity with Intune, endpoint management, and security fundamentals. • Excellent English communication skills (written and verbal). • Ability to learn new tools quickly and work independently. • Security-minded attitude and awareness of compliance best practices. • Proactive communicator who keeps end users informed and documents clearly. • Resilient and calm under pressure, maintaining a customer-focused mindset. • Experience using AI or automation tools to enhance IT support workflows (preferred). • 2+ years in IT support or helpdesk roles, ideally in Microsoft environments.