Product Support Specialist

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🕒 June 5

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Softgic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

Consulting • B2B • Artificial Intelligence

Softgic is a digital and cognitive transformation services company that provides custom software development, automation, cloud and cybersecurity, and emerging-technology solutions to business clients. With more than a decade of experience, Softgic offers specialized “labs” for Solutions Design (UX, Agile, process design), Build (coding, low-code, mobile, DevOps), Metaverse (VR/AR, blockchain, NFTs, virtual economy), Data (Big Data, BI, AI/ML), Automation (RPA, BPM) and Go Live (cloud, IT operations, cybersecurity). The firm emphasizes tailored, enterprise-focused services, dedicated teams, and project-based engagements to help clients modernize infrastructure, streamline processes, and adopt advanced technologies.

📋 Description

• Troubleshoot application issues by analyzing system behavior, data, and user workflows • Liaise between end users and development teams by documenting and communicating issues, enhancements, and feedback • Perform release testing for new features and enhancements • Perform regression testing to ensure existing functionality remains stable • Develop, execute, and document test cases and test results • Identify defects, validate fixes, and ensure issues are resolved before production releases • Monitor product health using dashboards, logs, and alerts • Support day-to-day product operations, system availability, and performance • Investigate root causes and recommend improvements with developers and product teams • Assist with deployments, updates, and system changes • Work across multiple applications and focus areas as business needs evolve • Participate in team discussions, stand-ups, and operational reviews • Contribute to documentation, knowledge bases, and process improvements

🎯 Requirements

• Strong understanding of software systems and application workflows • Experience with SQL for querying data, validating issues, and supporting investigations • Hands-on experience with QA and software testing in product development environments • Familiarity with issue tracking and ticketing systems • Experience supporting internally developed applications (preferred) • Experience with Power Apps and Power Automate (plus) • Ability to read and interpret logs, dashboards, and system metrics