Softplan
Software • Construction • Healthcare
Softplan is a technology company that specializes in developing software solutions for various industries, including construction, healthcare, and government. Their primary focus is on building innovative solutions that streamline processes and improve efficiency for their clients. They are known for their commitment to providing high-quality service and support.
1001 - 5000 employees
Founded 1990
💰 Debt Financing on 2022-10
Analista de Sucesso do Cliente Pl
Job not on LinkedIn
3 days ago
🗣️🇧🇷🇵🇹 Portuguese Required
Softplan
Software • Construction • Healthcare
Softplan is a technology company that specializes in developing software solutions for various industries, including construction, healthcare, and government. Their primary focus is on building innovative solutions that streamline processes and improve efficiency for their clients. They are known for their commitment to providing high-quality service and support.
1001 - 5000 employees
Founded 1990
💰 Debt Financing on 2022-10
📋 Description
• Gerenciar carteira de clientes Mid Touch, sendo responsável por saúde, adoção, renovação e expansão; • Realizar reuniões estratégicas focadas em extrair valor do produto e identificar oportunidades de crescimento; • Monitorar indicadores de saúde do cliente (health score, uso, NPS) e agir proativamente em riscos de churn; • Conduzir análises de dados para identificar padrões de sucesso e propor melhorias na jornada do cliente; • Colaborar com times de Produto, Onboarding e Comercial para garantir experiência integrada; • Sugerir e desenvolver com apoio da liderança melhorias nos playbooks, processos e boas práticas que escalem junto ao time; • Participar de projetos estratégicos de melhoria contínua e inovação na área.
🎯 Requirements
• Formação em Direito ou atuação em empresas do segmento; • Experiência comprovada em softwares SaaS; • Experiência com métricas SaaS (churn, NRR, CSAT, adoção); • Experiência comprovada de 04 anos em área de Sucesso do Cliente Ongoing (CS). • Experiência com projetos de redução de churn ou expansão de receita; • Conhecimento avançado em metodologias de Customer Success.
🏖️ Benefits
• Vale-alimentação/Vale-refeição; • Plano de saúde e odontológico; • Auxílio Home Office; • Bônus anual por resultados; • Voucher para Kit Setup; • Seguro de vida; • Day Off aniversário; • Programa de promoção à saúde e bem-estar; • Parcerias e descontos.
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