Director, Strategy – Operations

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Solace

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

🧘 Wellness

🌍 Social Impact

Healthcare Insurance • Wellness • Social Impact

Solace is a healthcare advocacy company that connects patients and their families with skilled advocates, such as doctors, nurses, and other healthcare experts. Their mission is to empower patients and improve healthcare outcomes by assisting with the navigation of the complex healthcare system. Solace provides support in areas like scheduling, communicating with medical teams, and insurance dealings, and advocates are covered by Medicare and Medicare Advantage plans. The platform ensures patients receive personalized support through phone or video consultations, assisting with everything from chronic illness management to healthcare paperwork.

📋 Description

• Own end-to-end strategic and operational initiatives: From problem definition through implementation and measurement. • Partner with department leaders: Diagnose where their operations need to evolve for the next stage of scale, and co-own the work to get them there. This includes working closely with clinical leadership to design "lighter-touch" workflows that respect clinical judgment while ensuring efficiency. • Build the analytical foundation: Create frameworks for measuring operational performance across functions to replace decisions currently made by intuition. • Lead specific workstreams: Drive company efficiency, measure AI integration impact, and identify upstream drivers of CX volume to solve problems before they reach agents. • Run cross-functional projects: Take ownership of scale initiatives where no single department owns the outcome. • Shape the S&O function: Define how this team operates, how it engages with the rest of the company, and what profiles we hire next.

🎯 Requirements

• Open on background • Strong analytical foundation • Operational instincts • Credibility with highly specialized experts • A bias to ownership • Comfort with ambiguity and white space • Strong written and verbal communication • Nice to have: Experience in healthcare, regulated industries, or services businesses with a human delivery model. • Nice to have: Experience building an S&O, BizOps, or Chief of Staff function from scratch.

🏖️ Benefits

• Applicants must be based in the United States.