Collection Specialist

🔥 0 minutes ago

🌐 United Kingdom, Poland – Remote

🇬🇧 United Kingdom – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solera, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2005

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

📋 Description

• Communicate with customers by phone, email, and written correspondence about complex issues, disputes, and payment arrangements • Provide professional and courteous customer service • Manage complex and high-value delinquent accounts to maximize recovery • Monitor, track, and document communications, agreements, and payment activities • Collaborate with sales and customer service teams to resolve issues and ensure timely payment • Negotiate settlements, discounts, and extended payment terms • Maintain accurate collection records in compliance with legal and regulatory requirements • Report collection activities and account status to management • Escalate delinquent and high-risk accounts and recommend legal action when necessary • Analyze accounts, payment behaviors, trends, and collection performance • Generate collection reports and provide process-improvement insights • Ensure compliance with collection laws and regulations, including the FDCPA • Train, guide, and mentor Level 1 and Level 2 collection staff • Manage and improve collection processes to recover outstanding debts while maintaining positive customer relationships

🎯 Requirements

• Bachelor’s degree in finance, business, or a related field (or equivalent experience) • At least 3 years of relevant experience in collections (must) • Fluent English and French language, minimum B2/C1 (must) • MS Office fluency, including Word and Excel • In-depth knowledge of relevant laws and regulations governing collections activities • Familiarity with basic accounting principles • Proficiency in collection software, Microsoft Office applications, Excel, and data analysis tools • Experience with collections software or ERP systems is a plus • Strong negotiation and communication skills • Exceptional problem-solving and analytical skills • Attention to detail, accuracy, and organizational skills • Ability to work under pressure, meet deadlines, make sound judgments, prioritize tasks, and work in a fast-paced environment • Ability to work collaboratively as part of a team • Excellent customer service and interpersonal skills • Ability to lead, coach, and mentor individuals or teams • Required to sit for extended periods, wear a telephone headset, type for extended periods, and work with digital displays