Customer Success Manager

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September 26

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Solera, Inc.

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Transport • AI • SaaS

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

5001 - 10000 employees

Founded 2005

🚗 Transport

☁️ SaaS

📋 Description

• Serve as the primary contact for assigned dealership accounts, championing retention and long-term customer value • Deliver product consultations, training sessions, and act as a subject-matter expert on revenue-critical features • Exercise independent judgment and financial discretion when processing price reductions, renewals, and upsells • Build and nurture executive-level relationships within dealerships to secure buy-in for process improvements and technology adoption • Proactively engage customers with regular check-ins, business reviews, and executive outreach • De-escalate and resolve challenging situations while maintaining high satisfaction and retention • Monitor customer health, usage trends, and engagement signals to identify churn risk and upsell opportunities • Lead business reviews, strategic consultations, and renewal discussions, collaborating with Renewal Teams as needed • Advocate internally by partnering with Support, Product, Sales, and Billing to resolve issues and drive product improvements • Document all customer interactions, cases, renewal activity, health signals, and opportunity tracking in CRM (e.g., Salesforce) • Operate independently managing multiple accounts with minimal supervision while owning retention and expansion goals

🎯 Requirements

• Bachelor's degree or equivalent professional experience • Minimum of 3 years of experience in sales and/or retention roles • Knowledge of ACV, churn metrics, and customer lifecycle strategies • Background in subscription-based services, SaaS, automotive, or technology industries • Proficiency in Microsoft Office Suite • Experience delivering training and presentations to both groups and individuals • Strong communication and interpersonal skills • Proven ability to effectively engage customers via phone and virtual meetings • High level of personal accountability and self-motivation • Comfortable working in a fast-paced, collaborative environment