Remote Customer Service Representative

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March 28

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Soleus Air

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Hardware • Retail • eCommerce

Soleus Air is a leader in the air conditioning industry, recognized for its innovative product designs and pioneering technologies. With over 20 years of experience, Soleus Air has introduced significant advancements such as the Portable Air Conditioner, Dual hose technology, and smart features like Turbo Cool. The company continues to push boundaries with its latest launch, the Air Circulator Series, which combines advanced technology with stylish design, aimed at enhancing comfort in homes and offices. Soleus Air is committed to quality, reliability, and consumer feedback, making its products both functional and visually appealing.

51 - 200 employees

🔧 Hardware

🛒 Retail

🛍️ eCommerce

📋 Description

• Handle inbound customer contacts via phone, chat, or email, providing timely and accurate information. • Resolve customer issues, including order inquiries, returns, refunds, and account management, while maintaining a high level of customer satisfaction. • Analyze customer concerns and find the best solutions in line with Amazon's policies and procedures. • Stay informed about Amazon's products, services, and promotions to assist customers effectively. • Identify and escalate complex customer issues to the appropriate department or supervisor when necessary. • Accurately document customer interactions and follow up as needed to ensure complete resolution. • Meet or exceed key performance indicators (KPIs) such as customer satisfaction scores, response times, and resolution rates. • Provide feedback and insights to improve customer service processes and enhance the overall customer experience.

🎯 Requirements

• Education: High school diploma or equivalent; a degree is a plus. • Experience: Previous experience in customer service or a related field, preferably in a remote or call center environment. • Technical Skills: Proficient with computers, including familiarity with web-based tools and Microsoft Office Suite. • Experience with CRM software is a plus. • Communication Skills: Excellent verbal and written communication skills with a strong ability to convey information clearly and effectively. • Problem-Solving: Strong analytical and problem-solving skills with the ability to think critically and resolve customer issues efficiently. • Customer Focus: A passion for providing exceptional customer service and the ability to handle challenging situations with empathy and professionalism. • Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities. • Self-Motivation: Capable of working independently, managing time effectively, and meeting deadlines in a remote setting. • Availability: Flexibility to work varying shifts, including weekends, evenings, and holidays as required.

🏖️ Benefits

• Competitive salary with performance-based bonuses • Health, dental, and vision insurance • Paid time off and Amazon employee discount • Opportunities for career advancement within Amazon • Comprehensive training and ongoing development programs • Work-from-home flexibility