Corporate Travel Customer Success Advocate, Lead

Job not on LinkedIn

🕒 February 25

🇪🇺 Europe – Remote

⏰ Full Time

🟠 Senior

🗣️ Customer Advocate

👻 Ghost score 53%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solutions Travel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

✈️ Travel

☁️ SaaS

🤝 B2B

Travel • SaaS • B2B

Solutions Travel is a corporate travel management company and subsidiary of Talma that delivers an end-to-end global travel platform for businesses. Using the Spotnana platform, Solutions Travel provides an integrated system for pre-trip approval, policy control, supplier direct connects (including GDS, NDC, direct channels, LCCs and OTAs), open APIs and real-time global reporting. It combines modern SaaS booking technology, carbon tracking, duty-of-care/traveler location features, and full-service agent support (24/7, multilingual, VIP desks) to serve enterprise and corporate clients with configurable travel policies and multi-channel communication. Pricing is positioned as an all-inclusive flat fee per trip and the service emphasizes rapid deployment and integrations with HR/expense systems.

📋 Description

• Serve as the day-to-day point of contact for travelers and travel managers, offering support and guidance on travel-related inquiries. • Subject Matter Expert in all Solutions Travel tools and offerings. • Assist travelers in navigating our platform, troubleshooting issues, and ensuring a positive user experience. • Maintain accurate records of Customer interactions, issues, and resolutions. • May participate in Customer quarterly business review meetings, prospect meetings and other Customer facing touch points. • Proactively reach out to travelers to gather feedback, understand their challenges, and identify opportunities for improvement. • Provide recommendations on optimizing travel plans and utilizing available features. • Maintain atmosphere of continuous improvement. • Establish and track key performance indicators (KPIs) for the Client Success Team. • Address customer issues and concerns in a timely and effective manner, collaborating with internal teams to find resolutions. • Acts as a point of escalation and acting supervisor when manager is unavailable. • Ensure a high level of Customer satisfaction by going above and beyond to meet their needs. • Collaborate with internal departments to address client needs and enhance the overall client experience. • Build and maintain relationships with key suppliers that aid in servicing joint travelers. • Work closely with sales, operations, and customer success teams to ensure a cohesive and positive Customer experience. • Provide insights and feedback to contribute to the continuous improvement of our services. • Collaborate with team members to develop and implement effective client management strategies. • Supports onboarding and training of new employees.

🎯 Requirements

• Corporate travel management agency and industry experience required. • GDS expertise needed (multi preferred). • Bachelor's degree in Business, Hospitality, related field or equivalent experience. • Proven experience in customer support or client success roles. • Exceptional communication and interpersonal skills. • Strong problem-solving abilities and a customer-first mindset. • Familiarity with corporate and tools is a plus. • Competency in Microsoft products; Word, Excel, PowerPoint. • Competent analytical skills. • Strong project management skills. • Comfortable with client-facing decision makers and representing the brand externally.

🏖️ Benefits

• Competitive salary and performance-based incentives. • Full benefit package to include health and retirement benefits. • Opportunities for professional development and career advancement. • A collaborative and dynamic work environment. • Fully remote with flexible hours.

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