Solutions RH
O foco da Solutions RH é desenvolver soluções personalizadas em Gestão de Pessoas para a sua empresa.
11 - 50 employees
Founded 2020
Customer Success Analyst
Job not on LinkedIn
November 5
🗣️🇧🇷🇵🇹 Portuguese Required
Solutions RH
O foco da Solutions RH é desenvolver soluções personalizadas em Gestão de Pessoas para a sua empresa.
11 - 50 employees
Founded 2020
📋 Description
• Be the guardian of our students' success journey, ensuring every person who trusts us has a transformative experience • Design Memorable Experiences: Structure and enhance the customer journey with a strategic and empathetic mindset • Lead onboarding processes that make our students feel at home • Maintain active engagement with students, acting as a partner in their transformation journey • Monitor success metrics and propose improvements that deliver real impact • Support renewal and retention strategies, because we believe in continuous journeys
🎯 Requirements
• Experience in Customer Success, Customer Support, or Customer Experience • Familiarity with CRM systems and digital tools • Strong organizational skills and structured planning • Genuine empathy – the ability to put yourself in someone else’s shoes • Warm, clear communication – speak with clarity and care • Positive resilience – turning challenges into opportunities • Growth mindset – willingness to grow alongside the business • Natural collaborator – enjoys working as part of a team
🏖️ Benefits
• 100% Remote Work – balance between personal and professional life • Contracted as Independent Contractor (PJ) – flexibility and autonomy • Supportive Environment – a team that values people, not just results • Real Growth – opportunities for advancement and continuous development • Genuine Purpose – work every day to transform lives • Inclusive Culture – where your experience and maturity are celebrated
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