Sol Advisor Manager, Clinical Solutions

🕒 5 days ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $143.2k - $196.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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Solventum

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.

📋 Description

• Lead and develop Solution Advisors supporting Inpatient CDI, Outpatient CDI, and Quality product customer engagements • Drive team performance and accountability to achieve customer satisfaction, adoption, retention, and operational objectives • Partner with Sales, Customer Success, Product Management, Clinical Services, and Executive Leadership to align customer strategies and deliver exceptional outcomes • Establish and execute customer success strategies promoting best practices, solution optimization, and long-term customer value realization • Support team members in resolving complex customer challenges, escalations, and opportunities related to implementation, training, workflow adoption, NLU capabilities, clinical content, and product utilization • Provide coaching, mentorship, and professional development • Identify trends, risks, and opportunities across the customer base and drive proactive plans to improve customer outcomes and business performance • Serve as a trusted advisor to healthcare executives and clinical leaders, helping customers achieve strategic, operational, and financial objectives • Lead organizational change, customer transformation initiatives, and strategic account planning • Utilize data, analytics, and performance metrics to drive customer outcomes and business decisions

🎯 Requirements

• Bachelor's degree or higher from an accredited institution and 8 years of healthcare industry experience in CDI, healthcare technology, revenue cycle, clinical informatics, or related healthcare software solutions; OR High School Diploma/GED and 12 years of healthcare industry experience in CDI, revenue cycle management, healthcare technology, customer success, consulting, implementation, or customer support leadership • Four (4) or more years of people leadership experience managing customer-facing, consulting, implementation, customer success, or support teams • Experience supporting successful implementation, adoption, optimization, or utilization of CDI software and technology solutions • Three (3) or more years of experience leading managers and/or multi-level customer-facing organizations • Three (3) or more years of experience developing and executing customer success, adoption, or service delivery strategies • Experience working directly with healthcare provider organizations and executive stakeholders • Experience managing customer escalations, complex business issues, and cross-functional initiatives • Ability to travel up to 25% domestically • Experience with Solventum CDI solutions and clinician productivity technologies • Strong understanding of Clinical Documentation Integrity, revenue cycle, quality reporting, and healthcare reimbursement methodologies • Experience working with healthcare executives including CFOs, CIOs, CMIOs, CNOs, CDI Directors, Physician Advisors, and physician leadership teams • Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams • Must be legally authorized to work in country of employment without sponsorship for employment visa status

🏖️ Benefits

• Medical, Dental & Vision • Health Savings Accounts • Health Care & Dependent Care Flexible Spending Accounts • Disability Benefits • Life Insurance • Voluntary Benefits • Paid Absences • Retirement Benefits • Company-paid travel arrangements and related expenses for required on-site onboarding • Remote work arrangement