Vice President, Customer Success Engineering

November 20

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Sonatype

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Cybersecurity • Software • SaaS

Sonatype is a leader in software composition analysis (SCA) and software supply chain management. The company provides solutions to automate software supply chain security, build centralized components, control open source risks, and simplify software bill of materials (SBOM) compliance. Sonatype offers tools such as Nexus Repository, Repository Firewall, Lifecycle, and SBOM Manager, which help developers deliver quality code securely and manage vulnerability risks. Sonatype integrates with numerous tools and languages, supporting dev, security, and ops teams to ensure secure deployments. The company is recognized for its end-to-end software supply chain solutions that leverage artificial intelligence to predict and intercept malicious components, enhancing security across industries such as financial services and technology.

501 - 1000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

💰 $80M Private Equity Round on 2018-09

📋 Description

• Build the Engine: You will build a world-class talent engine, attracting and developing top CS talent globally with clear role charters and career paths. • Drive Value: Establish scalable frameworks for onboarding, adoption, and value realization across enterprise, commercial, and public sector segments. You will standardize QBRs with executive-ready narratives tied to business outcomes. • Own the Number: You are responsible for global retention and Net Revenue Retention (NRR) goals. You will defend ARR via proactive risk telemetry and build an expansion engine that generates CS-sourced pipeline. • Operationalize Success: Partner with Finance and Ops to forecast renewals and oversee systems (e.g., Gainsight, Salesforce) to monitor customer health and lifecycle performance. • Collaborate & Advocate: Work closely with Product and Engineering to incorporate customer feedback into the roadmap and partner with Sales and Marketing on advocacy and reference programs.

🎯 Requirements

• Experience: 10+ years in Customer Success or related SaaS leadership, including 5+ years leading global teams. • Proven Metrics: You have led a global technical CS organization for a $50M+ ARR portfolio, delivering GRR ≥ 90% and NRR ≥ 120% in complex enterprise environments. • Technical Fluency: You possess a strong understanding of DevSecOps, open source software management, and the SDLC (CI/CD, Kubernetes, OSS governance). • Analytical Acumen: You are a data-driven operator fluent with product telemetry, health models, and relationship intelligence.

🏖️ Benefits

• Company Wellness Week: We shut down company operations for a week to allow everyone to rest, recharge, and invest in personal growth.