Customer Success Manager

Job not on LinkedIn

🕒 April 26

🇺🇸 United States – Remote

💵 $110k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Sorcero

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Venture Round on 2021-07

Sorcero is on a mission to improve patient outcomes by empowering life sciences experts. Our Clarity Language Intelligence Platform enables medical affairs teams at the top global life sciences enterprises to explore vast libraries of unstructured medically relevant content, illuminating the most meaningful analytics and medical insights.

📋 Description

• Support the sales team in customer implementations by translating customer needs and communicating it to the Product and Technology teams and ensuring implementation is being done according to agreed upon milestones • Develop, communicate and manage implementation project timelines, resource allocation, and deliverables for new and existing implementations • Ensure smooth transition from sales to implementation and ongoing support • Provide regular insights to senior management on implementation trends, Customer success metrics, and growth opportunities • Develop and execute strategies for long-term Customer satisfaction and retention • Address complex technical challenges and drive continuous improvement in Customer operations • Develop and implement best practices for Customer onboarding, support, and relationship management • Gather and act on Customer feedback to enhance platform features and services • Serve as the voice of the customer in identifying and developing new opportunities to expand our AI solutions in life sciences companies • Collaborate with sales to design and present solutions based on the Sorcero platform for prospective Customers • Serve as Product Evangelist and SME on calls with prospects in Customer meetings, articulating our value proposition

🎯 Requirements

• Bachelor's degree in Business, Marketing or Communications • 3+ years of experience in a client-facing role (Customer Success, Account Management) in B2B or SaaS environments • Proven track record in project management and complex technical solution implementation • Excellent communication and presentation skills • Ability to manage multiple projects simultaneously • Strong problem-solving and analytical skills • Proficiency in CRM software • Proven track record in building and maintaining customer relationships • Experience in developing and implementing customer success strategies • Ability to work in a fast-paced, dynamic environment • Adaptability to changing technologies and industry trends

🏖️ Benefits

• Three weeks PTO + 1 week of December holiday recess • One week Safe & Sick leave • 10 company holidays + 2 floating holidays • Medical, dental and vision benefits for you and your family • Paid parental bonding leave • 401(k) retirement plan, company match up to 5% • Company-provided laptop and hardware