Customer Success Manager

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September 11

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SPARETECH

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Enterprise • SaaS

SPARETECH is a company that specializes in automating and simplifying spare parts management processes to help businesses reduce inventories, costs, and CO2 emissions. They offer a digital data platform and advanced algorithms for managing master data, optimizing inventory, and enhancing procurement processes for spare parts. Their services include global spare parts search, automated BOM checks, data lifecycle management, and digital workflow solutions. Through their technology, they aim to improve maintenance process efficiency and reduce machine downtime, providing significant returns on investment for their customers across various industries.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Own the post-sales journey from handover to onboarding, usage, renewals, and upsells within defined scope • Connect with customers and develop customer base through proactive outreach, on-site visits, events, webinars, roundtables, and whitepapers • Represent SPARETECH at customer events and regional meetups • Work with Customer Success Management team and VP Customer Success to develop processes, tools, and product • Lead by example and drive personal and professional development while strengthening team members

🎯 Requirements

• Substantial experience and clear understanding of process design, CS models, and customer segmentation in mid-stage companies (post-Series A/B) • Ability to reduce time-to-value, expand business, and maintain 90%+ retention rates and low churn in B2B SaaS Enterprise segment • Operational focus: prioritize tasks, work independently, and own multiple responsibilities across hierarchy levels • Willingness to travel 2-4 times per month in DACH region and on-site visits • Deep product knowledge and technical focus to resolve client issues, optimize product adoption, and ensure seamless integration • Firsthand experience with manufacturing processes and knowledge of the manufacturing industry • Proficiency in German and English

🏖️ Benefits

• A remote-yes company, where you can decide every day whether you work from home, at our Stuttgart or Munich office, or at any Design Office in Germany • A permanent employment contract • 30 days of vacation • Opportunity to participate in the company’s success through our VSOP program • Modern hardware and the frame for a height-adjustable desk • An annual training budget of 1000,00 EURO for your professional development • In Germany: A subsidized job bike to escape city traffic and a Wellpass gym membership • A dynamic start-up atmosphere and an international team • Corporate Benefits discounts (fashion, travel, and more)