Customer Service Specialist

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November 9

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SPARK

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Media • B2B • eCommerce

SPARK is an independent creative agency dedicated to building and transforming brands through a truth-driven approach. With expertise across a wide range of industries including healthcare, hospitality, food and beverage, tech, and more, SPARK focuses on helping brands discover and live their authentic values. The company offers services such as brand development, media planning, strategic marketing campaigns, and content creation. SPARK believes in the power of real insights to drive community engagement and loyalty. Recently, SPARK was chosen as the advertising agency of record for Greater Fort Lauderdale and Miller’s Ale House, highlighting its ability to handle national brand storytelling and visual direction.

11 - 50 employees

Founded 2003

📱 Media

🤝 B2B

🛍️ eCommerce

📋 Description

• Provide exceptional customer service by responding to customer inquiries via phone. • Assist customers with the mobile app, including booking a car, explaining features, and addressing pricing and billing questions. • Handle customer concerns and complaints professionally and promptly, aiming for a swift resolution. • Maintain a thorough understanding of our EV fleet, including charging procedures and vehicle features. • Registering complains of customers. • Maintain accurate customer records and documentation. • Assist with administrative tasks.

🎯 Requirements

• High school diploma or equivalent. • English Language (B2 or higher) • Previous customer service experience, preferably in the automotive or rental industry will be considered an advantage. • Strong communication skills. • Excellent problem-solving abilities and a customer-focused mindset. • Ability to work independently and as part of a team in a fast-paced environment. • Independent Microsoft Office user.

🏖️ Benefits

• Health, dental, and vision insurance options. • Hybrid work - according to company's policy. • Opportunities for growth and professional development. • Additional vacation days based on the length of employment.