Bulk Sales Support Specialist

Job not on LinkedIn

🕒 August 4

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Serve as a primary support contact for bulk MDU customer service needs, including resident inquiries, property account questions, service requests, billing concerns, and account updates • Support bulk MDU account setup, account qualification, order entry, provisioning requests, service changes, and move-in or move-out activity using approved customer management systems • Coordinate with Sales, Account Management, Field Operations, Billing, Customer Care, and other internal teams to resolve resident and property-level service issues • Educate residents and property contacts about bulk service offerings, equipment, installation expectations, service availability, billing structure, and support processes • Research and resolve account discrepancies, billing questions, service interruptions, duplicate accounts, non-pay issues, transfers of service, and other customer care concerns • Schedule, reschedule, and monitor installation and service appointments for residents in bulk MDU communities • Document customer, resident, property, and internal partner interactions accurately in applicable systems • Escalate complex technical, billing, service, or account management issues and follow up until resolution is confirmed • Maintain accurate address lists, property records, unit information, bulk community details, and CRM data • Identify recurring customer service issues, process gaps, or property-specific trends and communicate improvement opportunities to leadership • Assist with onboarding support for new bulk MDU properties • Maintain current knowledge of company products, bulk MDU processes, customer support procedures, billing practices, and system updates • Support special projects, reporting requests, administrative tasks, and other duties as assigned

🎯 Requirements

• 3–4 years’ prior experience • High school diploma or equivalent • Experience supporting bulk multi-dwelling unit customer service needs • Ability to use approved customer management systems and CRM data • Ability to handle account qualification, order entry, provisioning requests, service changes, and move-in or move-out activity • Ability to research billing and account discrepancies and resolve customer care concerns • Ability to coordinate with Sales, Account Management, Field Operations, Billing, Customer Care, and other internal teams • Ability to document interactions, status updates, escalations, and resolution details accurately • Ability to schedule, reschedule, and monitor installation and service appointments • Ability to maintain accurate address lists, property records, unit information, and bulk community details • Background screening, drug screening, and reference check required before hire

🏖️ Benefits

• Medical, dental, and vision plans starting on day one • Life insurance • 401(k) with 100% match up to 5% from day one • Generous paid time off • Tuition reimbursement up to $5,250 in the first year • Career advancement opportunities • Recognition programs • Complimentary Cable One services if you live in a serviceable area • Exclusive discounts • Community impact opportunities